• How to evangelise Enterprise 2.0 without being called BS

  “I’ve been thinking about this Scott Berkun article for a while : Calling Bullshit on social media.

  This is a question I’ve always asked myself whenever preparing a blog post or a presentation on Enterprise 2.0.

  Sameer Patel defines Enterprise 2.0 as the enterprise state once it has implemented social media inside the organisation. So we’re spot on the topic, and the question is how to make sure we don’t get carried away and start BSing while evangelizing enterprise 2.0 ?

  Ten questions to ask yourself while preparing your homework to make sure you don’t get caught by the @berkun and the @dahowlett of this 2.0 world … And Hypertextual ten answers to convince myself I am not that BullshitCallable.”

  tags: enterprise2.0, evangelization

• Web 2.0 at Cisco

  tags: web2.0, enterprise2.0, collaboration, CISCO, casestudies, knowledgesharing, ROI, value, valuecreation

• “Libérer l’initiative dans l’entreprise permet d’améliorer la performance financière”

  “Isaac Getz, professeur en innovation à l’ESCP, a reçu le prix Syntec Conseil en management pour avoir décrypté “une forme d’organisation des entreprises peu répandue mais qui permet aux sociétés d’afficher des résultats supérieurs à leurs concurrentes”. Ce mode d’organisation qu’il appelle “Liberté SA” (Freedom Inc. en anglais) est censé favoriser l’auto-motivation des salariés. L’idée du chercheur étant que “des employés responsables et libres de décider sont plus productifs”. Les entreprises ainsi organisées sont plus performantes ou plus rentables que leurs concurrentes, notamment grâce au surcroît d’implication des employés et à la réduction de l’absentéisme, selon lui. “

  tags: management, empowerment, organization, productivity, hierarchy, financialperformance, initiative, autonomy, isaacgetz

• Mentoring Millennials – Harvard Business Review

  “Millennials view work as a key part of life, not a separate activity that needs to be “balanced” by it. For that reason, they place a strong emphasis on finding work that’s personally fulfilling. They want work to afford them the opportunity to make new friends, learn new skills, and connect to a larger purpose. That sense of purpose is a key factor in their job satisfaction; according to our research, they’re the most socially conscious generation since the 1960s.”

  tags: generationy, millenials, humanresources, mentoring

  • 

Posted from Diigo. The rest of my favorite links are here.

• Comparing Collaboration and Social Networks

  The objectives and intensity of collaboration networks and social networks are almost entirely different. This key distinction leads to the manner and means of networking that that are indeed different. Sure enough, there is some overlap between the two types of networks but this is neither an imposing nor a driving fact.

  tags: collaboration, socialnetworking, collaborationnetworks, socialnetworks

  • 

• The Social Enterprise

  “As you can easily imagine, the point that concerns me most is the fact that you can not really make Social CRM works (but the same could be said for good social media marketing initiatives) if you are not ready to involve the entire organization, preferably before even starting with social media. Doing this requires an Enterprise 2.0 and a structure that maps external communities to appropriate internal interactions in order to socially produce the best answers and to implement smoothly/profitably the insights from the market.

  Starting from the inside has also the effect of connecting different silos, helping them to trust each other and to gain the necessary sensitivity, beginnig to work together for the external community without necessarily waiting for the entire organization to evolve in a manner consistent with the needs of social media .”

  tags: enterprise2.0, socialcrm, customers

  • 

• The Social Enterprise

  “As you can easily imagine, the point that concerns me most is the fact that you can not really make Social CRM works (but the same could be said for good social media marketing initiatives) if you are not ready to involve the entire organization, preferably before even starting with social media. Doing this requires an Enterprise 2.0 and a structure that maps external communities to appropriate internal interactions in order to socially produce the best answers and to implement smoothly/profitably the insights from the market.

  Starting from the inside has also the effect of connecting different silos, helping them to trust each other and to gain the necessary sensitivity, beginnig to work together for the external community without necessarily waiting for the entire organization to evolve in a manner consistent with the needs of social media .”

  tags: enterprise2.0

• DSI et DRH, de la méfiance au rapprochement

  “« Les DSI et DRH seront souvent une même personne parce que toutes les opérations seront conduites ou coordonnées par l’informatique. » Cette prédiction du Dr Wilhelm Bauer, directeur de masters à l’université de Stuttgart, conclut l’étude « L’avenir au travail », menée par le cabinet Future Foundation pour le compte de Google. Elle s’inscrit dans la partie prospective : l’entreprise en 2020.”

  tags: hr, IT, ITdepartment, collaboration

  • Un grand compte qui a déployé un réseau social d’entreprise explique ainsi avoir remplacé le libellé “expertises” par “centres d’intérêt” par peur d’un blocage de la part de la DRH. La gestion de l’expertise fait en effet partie de ses prérogatives, et il n’est pas certain, par ailleurs, qu’elle aurait accepté l’idée de l’auto-déclaration.
  • Les DRH doivent porter les projets collaboratifs, car ils impactent les usages et le management
  • e rôle de la DRH va devenir plus central et les DSI vont redevenir DSI & Organisation. Il est indispensable que les deux entités soient jointes ».

• Creating a Typology of Enterprise 2.0 Use Cases

  tags: enterprise2.0, collaboration, socialnetworks, typology

  • 

• “What to do When Process Modeling Doesn’t Work”

  “What to do When Process Modeling Doesn’t Work”

  tags: process, processmodeling, bpm, adhoc

• Managing the Sales Process when the Buyer is in Charge

  “Here are several tips for building and managing a buyer-centric sales process.”

  tags: sales2.0, sales, marketing, leadgeneration

  • Teach your prospects. Give them something unexpected. Help them do their jobs, or lead their lives, easier, better, faster. Become a trusted source of information not about what you’re selling, but the outcome it enables and represents
  • The right buyers want what you’re selling. They want to remain in control. They will make decisions based on their own criteria, not yours
  • You need to become an active part of the community in which your buyers exist, and you need to do it by participating as a peer, not as a seller.
  • If you make the sale, provide a product or service worth talking about, enable your customers to become sellers on your behalf.

• De l’usage des médias sociaux dans les environnements business to business : Entreprise Globale

  tags: socialmedia, B2B, marketing, communication, innovation, crisiscommunication

Posted from Diigo. The rest of my favorite links are here.

• Intranet Blog :: Social intranet vs intranet 2.0

  “In short, intranet 2.0 is very similar to a social intranet, but you can have 2.0 tools and not have a social intranet. Intranet 2.0 is simply a vague label (just as vague as the Web 2.0) applied to the collection of social media tools being used on the corporate intranet.”

  tags: intranet2.0, socialintranet, socialmedia, participation

  • For the record, intranet 2.0 (note the consistent use of a non-capitalized “intranet”) merely describes, albeit vaguely, an intranet that features 2.0 or social media tools. Intranet 2.0 applications can include all of the fine social media we’ve come to love and overuse:

  • I defined the social intranet last week with the release of The Social Intranet white paper:

    An intranet that features multiple social media tools for most or all employees to use as collaboration vehicles for sharing knowledge with other employees. A social intranet may feature blogs, wikis, discussion forums, social networking, or a combination of these or any other Web 2.0 (intranet 2.0) tool with at least some or limited exposure (optional) from the main intranet or portal home page.

• Gartner Highlights the Complexities of IT Organizations Moving From a Cost-Cutting to an Entrepreneurial Mind-Set

  “# The Entrepreneurial Scope Assessment Framework: This tool enables CIOs and other business executives to evaluate the magnitude of the opportunity for an entrepreneurial organization. It is a requisite assessment to understand the scope of the task facing IT, as well as other business units.
  # The Strategic Change Road Map: This level-by-level tool provides a clear-cut assessment of the tasks that must be performed by an organization in moving from the current mind-set and behaviors of cutting costs to a mind-set that is entrepreneurial. It delineates today’s situation, compared with the desired future and identifies the changes that will transform today’s organization, infrastructure, processes and mind-sets into tomorrow’s state.”

  tags: gartner, IT, costreduction, costs, ITdepartment, culture

• Intranet Blog :: Footnotes for a social intranet

  “I’ve been getting quite a few questions and comments about intranet 2.0 and social intranets. Here are a few footnotes and suggestions for supporting intranet social media:”

  tags: intranet, intranet2.0, socialintranet, process, changemanagement, culture

  • Process –
    Intranet 2.0 needs process and procedures. Moreover, it requires change
    management. The success of intranet 2.0 has more to do with the latter, change
    management (not technology). If you build it they will not come… necessarily.
    Most employees haven’t heard of a wiki so why would they use one? Employees
    need to be educated, sold, and cajoled to use these tools initially until they
    become a repetitive action that is part of the culture.  

• 5 Ways Government Works Better With Social Media

  “What is government 2.0? Tim O’Reilly describes it as government working as a platform. Others might describe it as applying the technologies that make up Web 2.0 to the practice of government, including blogs, wikis, social networking and crowdsourcing. The simplest way of describing government 2.0 may be any technology that helps citizens or agencies solve problems, either for individuals or the community, and enables government to operate more efficiently or effectively.

  The following are five ways that the U.S. government is using social media to deliver services or engage citizens in making better policy.”

  tags: government2.0, socialmedia

• Social Media within the Organization

  “My fundamental belief is summarised in this statement:

  The challenge is that the technology needs to become embedded in the business processes. If ERP was all about business processes, Enterprise 2.0 has to do with business relationships.”

  tags: socialmedia, organization, erp, businessprocess

  • You never know what will click in an organisation. There is a steel organisation where professionals with more than 20 years of experience working in a brick and mortar company suddenly took to microblogging. It happened because it takes less time to use and learn. They did not take on to the bigger tools that allowed them to upload fle, because it was diffcult to include in the day-to-day working.

• The questions companies have when adding social to customer service

  The slide represents the results of polling customer, throughout the conference, about their concerns, their questions, about adding social channels to their customer service efforts. I know the slide is a little fuzzy but I am hoping to make it just a bit clearer through this post.

  tags: customers, customercare, customerengagement, socialmedia, conversations, customersupport

  • - In order to be successful in the long run you must define a business plan and understand how social media will weave into your existing strategy.

    - You need to set up Social Media Usage guidelines and make these part of your HR policies, IT policies, and train current staff as well as all new hires.

  • Typically, management of social media begins in marketing.  In my view the most important thing is that marketing and customer service jointly own, jointly take part, in the customer communication.

  • How do we measure satisfaction with Social Media?

    Let me ask you this…. How do you measure satisfaction today?  Social media is just another channel to interact on, right?

• Is Collaboration About Content, Process or Goals?

  “It’s still a given that Enterprise 2.0 apps won’t end up standing alone. But putting them together with goal management tools could give them a more pivotal role than if they just get sucked into generic collaboration or business software suites. “

  tags: enterprise2.0, collaboration, content, contentmanagement, processes, goals, cubetree, successfactors

  • Since projects are usually tackled by people working in teams rather than individuals operating in isolation, that data needs to be presented in a team context.
  • Sharepoint will not help you form or manage teams. It won’t identify the data that’s necessary to complete the project.”
  • If you’re forming a team, you start with the people. The content and data they access is determined by who they are

• Enterprise 2.0 : Pilot or experimentation?

  “My previous post, Skip the buy-in and get ’em addicted, is about using a Proof of Concept and beyond model as a fast track to your fulfilling your vision. A way to penetrate the hierarchy in an unorthodox way, and get them to “feel it” and see living proof of it’s usefulness, rather than a Powerpoint pitch, or proposal document (or as living proof of your proposal).

  It’s cheeky, but you are doing them a favour at the same time, as you have living contextual proof of the viability (by going ahead and doing it yourself), as opposed to buy-in approval, strategies, time, more time, and some more time…only to not get approved.”

  tags: enterprise2.0, adoption, pilots, experimentation, proofofconcept

• “L’interconnexion entre ECM et réseaux sociaux externes interpelle les entreprises”

  “Il y a un grand débat au sein des entreprises pour savoir si elles doivent ou non interconnecter leurs solutions de gestion de contenu avec des réseaux sociaux grand public. Ce qui nous conforte dans notre volonté de proposer ce type de fonctionnalité, c’est que les individus sont devenus matures par rapport à cette problématique. Aujourd’hui, les entreprises sont conscientes que cette interconnexion est recherchée par leurs collaborateurs, en particulier ceux de la génération Y. “

  tags: ECM, socialnetworks, opentext, integration

Posted from Diigo. The rest of my favorite links are here.