Latest posts

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When a company starts an intranet project a dedicated team is established. Sometimes multidisciplinary, bringing all the stakeholders together, sometimes mainly IT, the stakeholders...

1 166
By the way, what is digital transformation ? Search the web, there are as many definitions as there experts and practitioners. Some have technology...

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Orange announced its new strategic plan, Essentials 2020 in march. Without any surprise we can find all the building blocks of digital transformation applied...

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One of the main challenges of digital transformation is aligning the internal and the external side, or, to be more specific, to make the...

Digital Transformation

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In a previous post I discussed the myths and realities of uberization. One of my conclusions was that there was no inevitability there and...

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In a long series of posts I investigated the concept of experience which is returning on the front stage as digital transformation becomes a...

Enterprise 2.0 & Collaboration

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The future of enterprise is collaboration and, more broadly, new forms of organizations where power is more distributed, competences et knowledge more shared and...

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"Markets are conversations" That's the first these of the cluetrain manifesto. No matter the documents dates from 1999, it's been used to trigger the earliest...

Intranet & Digital Workplace

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Employee experience is a prerequisite to customer experience which is the foundation of digital transformation. Without symmetry between the inside and the outside, digital...

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How to gamify work, boost engagement, favor workforce learning, boost employee engagement and reinforce its HR marketing with a single system ? It's a...

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Employee experience goes far beyond the way people interact with their work tools. But, given the time spent behind a screen every day, it's...

Digital & experience

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Time has come to individualize marketing and customer relationship. With the rise of the social web, brands had more and more opportunities to build...

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The latest PWC CEO study showed a major trend : to stay competitive, most leaders think they have to enter new sectors and many...

0 246
Even when one is convinced that the future of marketing is customer experience, that there's no customer experience without employee experience and that the...

Customer relationship & Marketing

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When a company wants to start its digital transformation the first natural reflex is to question the customer experience at each touchpoint To focus...

Economy & New Models in the Digital Age

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That's the buzzword of the moment : "being ubered". Since Publicis CEO Maurice Levy coined the word during an interview, there's not a single...

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In a context of uncertainty and perpetual disruption, there is only one thing certain for businesses : they will have to learn to adapt...

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Maurice Levy, the CEO of Publicis, found the perfect words. "Everybody is starting to worry about being Ubered". The image speaks for itself :...

Big Data & Cognitive Computing

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Internet is a wonderful tool for information sharing and collaboration and the web is most easy and efficient way to access it. As a...

Robots and connected objects

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Connected watches are not really new but the launch of the Apple Watch is highlighting this market. The number of enthusiastic and skeptical voices...

IT, software and solutions

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It's one of the 2014's biggest rumors becoming true in 2015 : Facebook launches the enterprise version of its social network, named Facebook at...

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Email is dead, long live email. If many announcements were made in 2014 regarding to collaboration solutions, I guess few people had predicted that...

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Is change better driven through heavy and one-shot actions or through daily micro-events on the long term ? Is the anchoring of new knowledge...

Books worth reading

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Is technology the answer to all our problems or is it an easy way to shrug off our responsibilities and capacities of judgement and...

Quotes

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"Tell me how you measure me and I will tell you how I will behave. If you measure me in an illogical way... do...

Society

1 665
The rise of MOOCs (Massive Open Online Courses) is said prefiguring the future of leaning. Accessible by all, wherever people are, they are the...

Interviews

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 One of this year's most noticeable product announcement was IBM Verse. Like in Orlando when I see the first announcement and screenshots during the...

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Social media and networks are game changers in the workplace. As they allow a less hierarchical, less formal and more desintermediated form of communication,...

1 415
The web and its social conventions are game changers for communication managers. New tools, postures, an intranet mutating into digital workplaces. That raises many...
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