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Quarterly financial results are totally meaningless as an indication of value created. Throw out your Income Statement and your Balance Sheet and get cracking on creating intangible assets if you want to make it in this knowledge economy.
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This paper will try to discuss and present evidences that support the idea that the transformation of the human resources into a valuable asset is a one of the key issue of strategic management in the service sector.
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The key to future competitive advantage will be the organization’s capacity to create the social architecture capable of generating intellectual capital. And leadership is the key to realizing the full potential of intellectual capital.
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