Congrats for having the intuition that told you something was wrong. Before the dot boom, most CIOs couldn’t see that they were getting the productivity promised by the vendors of the systems they were installing. The intuition goes on.

I have a tendency to stomp my feet and stand my ground when a topic irritates me. Thanks for covering all the relevant points in my head that I’m not always able to successfully lay out the case for.

To illustrate further, we get in a car. We have to expend our own energy pushing on the gas pedal, and by doing so we’re burning fuel. There are a lot of people doing just that — burning fuel. But where are they going and is anyone going with them (or are they just plowing them over). People are already in motion. The brilliant designs simply tap that motion and/or gets the rubbish out of their way so their paths are smoother.

The only drivers here are the people themselves — we need to be building the infrastructure for them to drive to their heart’s content.