Links for this week (weekly)

  • ” La transformation digitale en entreprise est avant tout une histoire de culture. Découvrez 22 comparaisons pour illustrer nos propos. “

    tags: digitaltransformation culture transformation changemanagement change

  • “What’s going on at Zappos with its implementation of Holacracy? “Confusion,” says the Wall Street Journal. “Employees don’t seem too happy,” says Slate. “No boss, no title, no dice,” says CNBC. “It’s either the future of management,” says Aimee Groth at Quartz, “or a social experiment gone awry.””

    tags: zappos casestudies holacracy hierarchy

    • CEO Tony Hsieh said recently that his company had not “made fast enough progress towards self-management.
    • In itself, the level of departures could be bad news or it could be very good news. From outside, we just don’t know.
    • In my 2014 article, I pointed out that it’s absurd to suggest that in Holacracy there are no managers and there’s no hierarchy. Managers and management still exist, even if the titles are banned. If anything, Holacracy is hierarchy on steroids, albeit not a hierarchy of people with the title of “bosses.”
    • In other words, Holacracy is a hierarchy, but minus the implication that the hierarchy is run by bosses and hopefully minus the negative history of boss-driven hierarchy.
    • In Holacracy, the hierarchy is an autocracy of circles, which are run according to detailed procedures.
    • If I had had to spell out all these “tensions” explicitly and get them resolved, I might never have gotten the work done for which I was being hired.
    • Tony Tsieh does have the title of CEO and clearly does have the power to trump any decision within Zappos. He may choose not to do so, but his power is still there.
    • Hsieh is a follower of Laloux, a New Age thinker who describes “the next stage of human consciousness, the one we are just starting to transition into. This next stage involves taming our ego and searching for more authentic, more wholesome ways of being.
    • “Holacracy replaces that [traditional] structure with a structuring process, at least for particularly frequent kinds of conflicts, to resolve conflicts in a potentially less-hierarchical, more self-organized, and more adaptive fashion.
  • “Les conclusions d’une étude de sept mois menée par Deloitte Digital sur la fonction de “Chief Digital Officer” (ou “Chef des Services Numériques”) et son avenir, présentées lors d’un séminaire à C2 Montréal.”

    tags: cdo chiefdigitalofficer

    • Mike Brinker, le chef mondial du cabinet de conseil, distingue trois types de CDO :
       – les spécialistes du marketing numérique, issus du monde des agences
       – les “stratèges de la transformation numérique”, qui ont pour mission de réinventer leur organisation
       – les “technologues”, qui sont généralement rattachés à la DSI.
    • “l’équipe du numérique va devenir un groupe non stratégique, chargée de gérer le contenu, les plates-formes et les applications.”
    • “Pour que le rôle du CDO et de son équipe fonctionne, l’organisation élargie doit se demander si elle est prête à engager le travailleur numérique moderne et à composer avec lui”
    • Cela passe aussi bien par l’installation d’espaces de bureaux “non traditionnels”, la remise en question des méthodes de travail, le recrutement de profils différents, (connaissances en design et en UX), ou encore une modification du code vestimentaire de l’entreprise..
  • “Has your company cracked the employee engagement piece yet? Very few companies that I’m aware of seem to be happy with their levels of engagement and are constantly looking for new ways to tackle the issue.”

    tags: employeeengagement engagement

    • Our friends and staff survey specialists at Scancapture have looked at employee engagement from a psychology point of view in the graphic above.
  • “Every online professional knows that the usability of a website is a key factor in terms of the amount of sales it generates. Customer experience is the number one guideline when it comes to improving and optimising a website. If your data shows a drop in the amount of sales, there are several tools you can use to ‘replay’ visits on your website. However, you should take some important things into consideration in order to make the best possible use of these tools.”

    tags: experience customerexperience quantification

    • Replaying Visitor Behavior
    • However, if you have a website with hundreds of thousands of visitors a day, it is impossible to replay all visits.
    • It’s about optimising the customer journey over all devices.
    • Later quantifiable cross-channel customer journey measurements, using a unique identifier, showed that people used the mobile website for orientation and came back later to make the eventual booking on the website.
    • You want to make sure that all data complies with all privacy legislation and with your company’s legal policy.
  • “Chacun y va de son improvisation sur son rève d’un monde meilleur !

    C’est bien ! Mais je ne suis pas sûr de savoir ce que c’est que l’entreprise libérée.

    « Encore une entreprise libérée ! » Quand j’entends parler ainsi d’entreprises libérées, j’ai souvent l’image martiale d’une carte de la France en guerre avec ses petits drapeaux et ses soldats gagnant du terrain sur l’ennemi. Et puis, quand je vais dans les entreprises je vois surtout des gens qui essayent de faire ce qu’ils peuvent dans les contraintes du travail.”

    tags: freenterprise freedom control work management culture empowerment intrapreneurship

    • C’est une entreprise qui change le niveau du contrôle : elle cherche à contrôler l’identité plutôt que l’activité.
    • Il me semble que ce qui est à libérer c’est ce que les anglais appellent l’empowerment. C’est à dire la puissance des acteurs.
    • La question n’est pas de libérer l’entreprise en tant qu’institution, mais de libérer la capacité d’entreprendre des acteurs.

Posted from Diigo. The rest of my favorite links are here.

Head of People and Business Delivery @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler
1,756FansLike
11,559FollowersFollow
28SubscribersSubscribe

Recent posts