Summary : the time has come for businesses to stop confining social to what’s out the flow of work and not related to structuring mechanisms. On the contrary social approaches have the potential to significantly improve this side of the organization, in the pursuit of flexibility and ongoing improvement provided we get rid of some [...]
Social Technologies may increase productivity by 25%
August 7, 2012 by Leave a Comment
Summary : according to a recent McKinsey study, organization may expect a 25% increase in productivity from social technologies. But, behind this appealing headline, the conclusions remain the same : nothing will happen until organizations conduct deep change programs, what put the promise into perspective and shows that the original matter of the study is [...]
Intangible objects and abstraction at work : the need for a case centric environment
July 15, 2011 by 1 Comment
Summary : If we try to understand what work is actually in the knowledge economy, it appears that it’s mainly about handling, gathering and organizing intangible objects to deliver a tangible result. Many tools are provided to give these objects a material existence on our screens to make their manipulation easier. At the end, a [...]
Salesforce ignores communities…and that’s ok !
May 24, 2011 by Leave a Comment
Summary : when talking about customers, collaboration, web and anything social or 2.0, it’s impossible to avoid communities. Whether made of clients or employees, they are the answer to any issue and no one can have asocial/2.0 discourse without mentioning them. This approach, applied to customer service, has often been hard to implement because of [...]
Enterprise 2.0 in 2011 : value or denial of reality ?
December 14, 2010 by 7 Comments
Summary : what will happen in the Enterprise 2.0 world in 2011. Making predictions is very difficult because many things will depend on what enterprise 2.0 wants to become. After 5 years of experimentations, thoughts, discussions, there’s enough maturity on methodologies, limits, improvements to be made that we should say the big change is on [...]
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