Summary : when we try to explain the new way of collaborating that’s expected in the workplace, it often looks like a lot of flows and interactions that has to form around every employee. But that’s overlooking one essential point : context. If interactions flows around employees, employees are organized around a production flow that [...]
Customer service : avoid being the victim of you social media success
December 27, 2010 by 2 Comments
Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives on social media, others are trying to find solutions to face the increase of contacts and interactions. Hence the hasty conclusion that social media don’t scale. That’s a big mistake. The only fact that the point of contact [...]
Does your enterprise social network really make you more productive ?
August 24, 2010 by 1 Comment
Summary : one of the most frequent arguments used in favor of the implementation of an internal social network is productivity improvement through the ability to access and mobilize resources more easily. While that’s an undisputable truth at the individual level (and provided the tool is used by enough people), it does not mean that [...]
Managing attention : a key challenge for the future of businesses
April 22, 2010 by Leave a Comment
I’ve been willing to tackle this topic for a long time and seing Julien le Nestour‘s presentation at the last Enterprise 2.0 forum made me feel it was high time to put my thoughts in words. Facing an increasing amount of information and considering the time we need to peruse, process, generate it, time is [...]
Email, hamsters and bottlenecks
August 14, 2009 by 1 Comment
A few weeks ago, I was a part of a panel intiatied by Yann Gourvennec, with Vincent Berthelot and Emilie Ogez. At the beginning there was a book , The Hamster Revolution: How to Manage Your Email Before It Manages You that caught Yann’s attention. So he gathered a few “experts” in order to discuss [...]
When does the value of a “social object” have to be measured ?
June 2, 2009 by 1 Comment
Let’s be clear, I’m talking about value, not about ROI (although the one is a part of the other) and about “social objects” in the large sense of the word : everything that can exist on a social platform, when using social software. It may be a content, an information specially generated, an information shared [...]
I’m a bottleneck…but I try to improve
May 9, 2009 by Leave a Comment
I wrote “I”…as I could I written “us”, “you”… a little story that’s, of course, imaginary. Any similarity whith any existing situation or people is accidental. Finally, I did it well. Slowly, step by step, I climbed up the company’s hierarchy and took more and more responsabilities. Today, I’m managing a large team. I’m responsible [...]
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