Tag: case management
Operational Excellence
Employees must follow the processes. Are you sure?
Processes are reassuring for the business because they allow it to rely on the system to avoid...
Books I read
Social BPM
Summary : the time has come for businesses to stop confining social to what's out the flow...
Software & Tools
An internal social network replaces nothing but improves the existing
Summary : A social network ? Yes but to replace what ? How many times did we...
Software & Tools
Intangible objects and abstraction at work : the need for a case centric environment
Summary : If we try to understand what work is actually in the knowledge economy, it appears...
Collaboration
Salesforce ignores communities…and that’s ok !
Summary : when talking about customers, collaboration, web and anything social or 2.0, it's impossible to avoid...