Techno populists come to power at Unilever, GE…and in your company ?

I discovered the term “techno-populist” while reading this businessweek article. This expression, originally due to Forrester, designates people who flout their company’s IT policies in order to use in their professional lives the tools they use in their private life.

Wendy wakes joined Unilever when she was 27. Within the marketing department she quickly experienced the consequences of a very strict IT policy. And the young recruits she works with finds it even harder. As Business week writes, for people born after 1985, the discovering of the corporate world is a real technological shock. Unlike what our generation experienced when the enterprise was a kind of eldorado where we could use state of the art tools and computers we could not have even dreamt of, we have to recognize that the corporate world looks rather like Jurassic Park compared to what I can use in my private life (globally speaking, because I’m very happy with what my company provides me).

The you woman didn’t give up and wrote to her CIO, explaining to which extent people may be more efficient with general public, less prehistoric, and free tools. Six months later she was offered a new job : spreading the use of these tools within unilever.

Unilever now wishes to give its employees more “digital freedom”, allow connection from outside the firewall, use their own PCs provided some security rules are respected. With an identified goal : an increase in productivity and lower costs. Even when they’re not free, the tools in question have pricing models that have nothing to do with what companies have used to know till now.

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Enterprise 2.0 : success comes from organizational approach

This is what to conclude from this McKinsey Survey (by the way, it confirms what I’ve been thinking for years) that tries to bring us a view of the state of the art in enterprise 2.0 adoption. At first sight I really didn’t like the title “building the web 2.0″ enterprise because it would suggest tools are central in organization. Fortunately, their survey shows it’s really the opposite.

First conclusion : bringing web 2.0 within the enteprise is not a fad but a heavy wide-range trend : internal, external, variois tools, wide perimeters of experiment. Second conclusion : promises are not as easy to be delivered than many thought.

It’s not a suprise for me and it matches what I observed. Two kind of companies are emerging : those who had a tool-centric view and thought the rest will follow, and those who used tools as pieces of an organization change process. [Read more...]

Enterprise 2.0 : the time when Mr McKinsey, The Geek and Mrs Smith seat together

One of the biggest issues encountered in the the first “enteprise 2.0″ projets and, globally in everything that aimed at changing in any way the people work according to current issues, was the fact the interested parties where all going in their own direction without taking the others into account. Some thinking the others would naturally know where to go, some thinking they weren’t heard by the others.

It seems that this time will soon be over, if I rely on my own observations and that whe can read between the lines of the Hype 2008 Gartner report on “web and users interations technologies“.

As a matter of fact, McKinsey, the Geek and Mrs Smith decided to talk to each other.

What I am talking about ?

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Interesting Report on IT depts role in value creation

The CIGREF (french big companies CIO club) issued and interesting report co-writen with McKinsey. Although it’s writen in French, [ now availabe in english] I would like to share some points with you. And, if ever you know someone who can make a quick translation for you I think it’s really worht.

- IT doesn’t impact directly value creation

- value doesn’t reside in tools but in their use

- as a result, IT depts don’t have to provide people with tools, hoping it will meet their needs and they’ll manage to do something efficient with it, but have to fulfill people’s needs.

- IT depts can’t create value by themselves and on their own, they have to co-create it with business managers.

- by the way, IT’s impact on value creation has to be measured by business indicators and not by IT ones.

That reminds me of the debate on enteprise 2.0 ROI which, according to me, in neither soft nor qualitative but can be well and truly measured through the performance of the business processes it supports. For example, the report quotes a case study from AXA ( a big insurance company) where results are measured through Balanced Scorecard indicators which reminds me of my series about strategy maps.

If this reflection can apply to all IT issues, it’s obviously relevant when discussing social sofware issues.

Whatever, the end of the “one size fits all” logic is coming closer et the time when IT depts role will be to provide people with the tools that match their needs instead of providing a standardized offer which makes IT people feel comfortable but doesn’t help people to be efficient in their day to day job. No more “try to do what you can with what we give you” but “Why can I do for you ? What are your needs ? Fopr what purpose ? ” instead !

It inspires me another reflextion on the very notion of goal. If we consider the IT activity is a goal in itself, the current way of doing things is logical : rationalize costs, tools, providing one unified offer. But if we consider it has to serve corporate performance as a whole, measuring its efficiency according to its own results is contrary to any business efficiency approach. By the way, it takes us back again to the discussion on “local optima vs. global maximum” that companies will soon have to deal with. But we’ll be discussin that further in a few weeks…

However that may be, the report can be downloaded here.