Tag: collective-intelligence
Collaboration
Putting people at the center: much more than care
Since I have been working there has not been a time when I have not heard that...
Customer relationship
Customer experience: a mix of design and collective intelligence
Customer experience is not only something qualitative but increases both margin and "repeat business". So, since I...
AI and robots
IT departments in the digital age : from collaboration to robots, with Frederic Charles
Collaboration, role of the CIO, data, connected objects : what are the big trends of digital transformation...
Collaboration
Enterprise social networks : what to expect, at which price ?
What's important when a social collaboration project starts is to gauge one's effort and expectations according to...
Customer relationship
Customer experience is at the heart of digital models (Manuel Diaz)
I've written a lot on experience and its importance in new business models, digital or not. I...
AI and robots
In the age of context the web is a collective intelligence platform
Connected objects, (big) data, social networks. They are today's hot topic even if the general public and...
Data
The future of participation : big data and connected objects
The future of web 2.0 and social web has been seen for long under the strengthening of...
Collaboration
The digital enterprise : customer-focused, dreamy and poorly collaborative
McKinsey recently published a report on the state of the digital enterprise. There are three thing to...