Tag: Communities
Customer relationship
Gamification should be used cautiously
Summary : gamification is an incredible means to lead employees to new ways of doing things. Underestimating...
Collaboration
Do we still have many things to learn on community management ?
Summary : there's something paradoxical with community management : so many matter and cases available and still...
Collaboration
Enterprise 2.0 : individuals first, communities second
Summary : it's more than difficult to make people participate into social or participative activities that are...
Collaboration
The state of community Management 2012 is out
Like every year at the same period, the Community Roundtable favours us with a new version of...
Customer relationship
When customer service goes beyond the conversational catch-all : the Société Générale case
Summary :the future of customer relationship will be on the web. Quite logical when we see the...
Collaboration
The system matters more than people
Summary :"with, by and for people"...such seems to be the creed of the "social" transformation. And results...
Collaboration
A funny way to assess a social business project
Summary : become a social business....enterprise 2.0...social business...communities....as many phrases that are used every day with very...
Collaboration
Don’t tell my mum I’m a community manager, she believes I play piano in a brothel
Summary : There's a tendency to call "community manager" any person that communicates online for an enterprise...even...