Tag: Communities
Customer relationship
Sorry but I’m not a member of your community
Summary : considering that one's audience on the web is a community and treating it as such...
Collaboration
Enterprise 2.0 in 2011 : value or denial of reality ?
Summary : what will happen in the Enterprise 2.0 world in 2011. Making predictions is very difficult...
Collaboration
Can participation be mandated into communities. Yes…most of all when it’s not communities
Summary : organizations have to face a real issue about managing their communities : making the system...
Collaboration
Enterprise 2.0 : who spends one’s time reading a dictionnary forgets his bank statement
Summary : the Enterprise 2.0 Conference that took place last week in Santa Clara leaves those who...
Collaboration
Did web 2.0 kill communities ?
Summary : communities are a very trendy topic for enterprises. And yet it's not a new matter...
Customer relationship
Is Facebook the future of call-centers ? The Air France KLM Switzerland case
Summary : Facebook is usually considered as a communication and marketing tool. But it's becoming more and...
Human resources
Corporate e-reputation is the visible part of an impressive iceberg
Summary : enterprises fear, and sometimes with good reasons, the impact on their reputation of what their...
Web & Usages
Community Management is a “processus in processum”
Even if community management is still an unclear concept with changing boundaries, many senseful and insightful things...