Tag: community management
Collaboration
Signals instead of conversations ?
Summary : Â enterprises will have to enter the world of conversations. Everything will become conversations between enterprises,...
Customer relationship
Your community manager should be a professional. But in which field ?
Summary :with a profile that's still hard to define, community managers look like rare birds. The only...
Collaboration
Community management is like cholesterol
Summary :we're still fare from being done with discussions on enterprise community management. More complex to implement...
Customer relationship
Communities and selfishnesses gatherings
Summary : while it's quite hard for enterprises to enter the good olds forums where fans have...
Management
Organizations don’t (only) need builders
Summary : it's a shared assumption that enterprises need doers. But, pushed to its limit, these logics...
Collaboration
The state of community management : the 2011 edition is available !
Summary: The Community Roundtable has just issued the second edition of their report on the State of...
Knowledge & Information management
Are curators the missing thing in enterprise 2.0 approaches ?
Summary :in a few weeks, a new concept burst into the web : the curator. It can...
Customer relationship
Customer service : avoid being the victim of you social media success
Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives...