It’s time to sum up all the thoughts I had these last months. I tried to start from both the concerns expressed by C level managers asking for a global vision and ground managers who needed a “hands on” vision because they don’t have time to waste to try to understand such nebulous things. Having [...]
Entries Tagged as 'crowdsourcing'
How to understand and position enteprise 2.0 in the real enterprise
December 1st, 2009 · View Comments · Communication, Communities, HR & Management 2.0, Organization & Management, Social Networking, enterprise 2.0, social computing
Tags: adoption·attention·business process·Communities·community management·crowdsourcing·customers·enterprise 2.0·human-capital·implementation·information capital·informational capital·internal-communication·management·management 2.0·marketing·process·social management·socio-collaborative management·support
Lessons from a crisis and the behavioral economics
August 26th, 2009 · View Comments · HR & Management 2.0, Organization & Management, economy, enterprise 2.0
A year ago, the world entered a crisis that didn’t let it unhurt. A crisis I won’t call economic or or financial since I think the disease was deeper. Anyway, many people understand that, this time, we’ll have to be more creative than in a past and not rebuild things as they were. But [...]
Tags: behavioral economics·collaboration·crowdsourcing·customer relationship·customers·economy·irrationality·marketing·rationality·socialization·value chain
Social CRM needs more than a CRM approach
August 24th, 2009 · View Comments · Organization & Management
Ross Mayfield recently published a fundamental post about “social CRM“. The statement of fact is simple : 1% of customer’s conversations improve the organizational knowledge, 9% touch the organization without changing anything and 90% are not heard at all, businesses miss an impressive source of possible improvemens. I’m not meaning 100% of these conversations are [...]
Tags: conversations·crowdsourcing·Innovation·marketing·process·quality·social crm·value chain
Will you have to throw your marketing outside of the window ?
August 17th, 2009 · View Comments · Communication, Ideas & innovation management, Social Networking, social computing
McKinsey recently issued a report entitled Managing beyond web 2.0 which is about constraints businesses are meeting in a connected world. Those who relied on the title to pounce on it may have been very disappointed since it’s more about the realtionships between businesses and their ecosystems than about internal management issues. But that’s not [...]
Tags: community management·crowdsourcing·ideagoras·Innovation·LEAD·marketing·mckinsey·pull·push·socialization·value chain·value chain 2.0·web 2.0·web 3.0
With I-Prize Cisco Hammer It into Crowdsourcing for Innovation
July 5th, 2008 · View Comments · Ideas & innovation management
A little time ago I wrote about Cisco’s Human Network. One of the point I raised was to know is Cisco was about to only play a facilitator’s game or try to exploit its network’s fruits when relevant. The answer was obvious, but now it gets materialized and is called I-Prize.
It’s nothing less that a [...]
Tags: cisco·collaborative innovation·crowdsourcing·distributed innovation·employers-brand·i-prize·Innovation·participative innovation
Giving problem solving a framework
June 12th, 2008 · View Comments · Collaborative practices, Information / knowledge management, knowledge-economy, social computing
Since today collaboration means solving problems together, it’s important companies provide their employees with a problem solving framework.
Why not a methodology or a process ?
In fact both are needed but the most important lack is about the framework.
There are high level issues where problem solving needs a strong methodology, a dedicated taskforce (that’s what I [...]
Tags: crowdsourcing·culture·enterprise-social-software·information capital·km·knowledge-management·problem solving·social-software·storytelling
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