Tag: crowdsourcing
Digital Transformation
Société Générale boosts its digital transition with employees
After the French Postal Service which I wrote about in a previous post, here's another case of...
Digital Transformation
The French Postal Service crafts its strategy in a participative way
The French Postal Service (Groupe La Poste) recently mobilized their employees to build their strategic roadmap for...
Collaboration
Beyond social (part 1) : decision making
Summary : adding a social layer brings few substantial gains while organizations don't change their models. No...
Customer relationship
Social CRM is not about media but a new approach to customer relationship
Summary : everyone has an idea, even a rough one, of where social CRM is taking us...
Knowledge & Information management
Grasp all, lose all : when “liking” is too easy to be true
Either internal or external, social media approaches rely on some well-known principles. Among them are serendipity and...
Innovation
Are customers more reliable than employees ?
Some call it crowdsourcing, open innovation, participative innovation, distributed innovation, sometimes (and that how things should end)...
Collaboration
How to understand and position enterprise 2.0 in the real enterprise
It's time to sum up all the thoughts I had these last months. I tried to start...
Collaboration
Lessons from a crisis and the behavioral economics
A year ago, the world entered a crisis that didn't let it unhurt. A crisis I won't...