Tag: customer relationship
Customer relationship
Should digital transformation start with the backoffice ?
When a company wants to start its digital transformation the first natural reflex is to question the...
AI and robots
IT departments in the digital age : from collaboration to robots, with Frederic Charles
Collaboration, role of the CIO, data, connected objects : what are the big trends of digital transformation...
Customer relationship
What is experience ? (hint : not digital nor customer focused)
When it comes to digital, experience is a key but still poorly defined concept, quite hazy for...
AI and robots
Google Glass : true game changer or care bear stuff ?
At their launch nearly everybody was talking about Google Glass, everybody wanted to try and the happy...
Collaboration
The Digital Enterprise in 2015 : where are we headed ?
December is usually predictions time. Some happen to be right, many will only happen in 2 or...
Collaboration
What’s wrong with social collaboration ?
Whatever people say in public, there's something wrong with social collaboration. There are more and more initiatives,...
Customer relationship
The digital enterprise is like planes : drawn, not supported
Digital transformation is something binary. Historically, it's been made of two disciplines. An internal one, collaboration, collective...
Customer relationship
What makes a company a digital champion ?
If there's no doubt that digital ils the new Grail, what can make us say that a...