How to integrate innovation in your organization…with your IT dept.

I’coming back on an article titled “Teaming Up to Crack Innovation Enterprise Integration” and issued in the Harvard Business Review in last november. It has many interests : it’s about the vital problematic of innovation, it shows this so-called innovation can only be distributed and rely on sharing, it shows how such principles can be put at work within companies and explain the role of IT.

• The principle

Growth rely on two factors : innovation (ability to propose new products that meet the maket’s expectation and conceive new processes and business models) and integration (ability to make separate entities work together in order to lower structural costs, higer overall production capacity and discover new opportunities).

• The constraints

Integration and innovation share a common point : they are not in most of corporate DNAs. Innovation because it breaks with traditional habits and is more often stifled than promoted, integration because it goes against local optimization that it tries to replace with a systemic approach.

More, because they suppose more exchanges and an increased work on information, these logics need a strong support from IT departments and yet the article mentions a survey that shows that if half the IT depts are in charge of integration and a third of innovation, very few of them are in charge of both.

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Community management is about business, not claptrap

I recently bumped into a post putting community managers on their guards : if they can’t demonstrate / deliver any ROI they may face very hard times in a near future.

In the one hand I share the idea according to which, “external” community management (that is not the same thing as community management for internal teams), despite many famous successes, is not that fruitful. But I’m far from thinking community managers are responsible for that.

We are forced to assume that when goals are not achieved, the guys at the end of the chain are often the only to be blamed. But statistics show that, generally, when something goes wrong, it’s not individuals that are responsible, nor any external cause, but the system in 90% cases. I don’t think that these figures that date back to Deming’s work in the 80s have changed since then.

I think that the problem is not the community manager himself, even if this new kind of job, still not well defined yet, isn’t given to the right people at the beginning (but it’s also the system’s responsability to identify the right people and make them improve their skills), but very definition of community management.

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With I-Prize Cisco Hammer It into Crowdsourcing for Innovation

A little time ago I wrote about Cisco’s Human Network. One of the point I raised was to know is Cisco was about to only play a facilitator’s game or try to exploit its network’s fruits when relevant. The answer was obvious,  but now it gets materialized and is called  I-Prize.

It’s nothing less that a context in which people submit business ideas and concepts. Contestants will be able to refine their ideas relying on Human Network.

What can they expect  ?

Being hired by cisco to run the business they invented with a $250 000 signing bonus. Not that bad. Cisco is investing $10M in this program, which proves the profitability of externalized, distributed innovation, that’s to say crowdsourcing.

It’s been a while I don’t watch American Idol’s french clones anymore. But in this case the finalist’s presentation maybe worth.

I also see another point : CISCO shows it’s an open minded, agile and innovative company. Very important to seduce Gen Yers.. A great work on employer’s brand.

cisco, crowdsourcing, human network, Innovation, innovation collaborative, innovation participative, innovation-distribuée, marque-employeur

The Next Step in Open Innovation

Distributed innovation, collaboration with clients and partners are becoming central in companies’ strategic reflexion.

To learn more about this subject I often discuss here, it’s at McKinsey’s.

Developing and managing information capital to support strategy : can enterprise 2.0 help ?

After some days “off” (too busy at work to take care of my blog), this is the second post of my series about how enterprise may support strategy. After human capital comes information capital.

It’s about assessing the availability of the information systems, networks and infrastructure which aee needed to support strategy.

A first sight the two concepts are very far one from the other. If we consider Norton and Kaplan’s model, we’re in the ERP field. As a matter of fact they talk about “transformational applications”, ” Analytic Applications”, Technology infrastructure” and “transaction processing applications”.

But it inspires me a few thoughts . [Read more...]

With Human-Network Cisco steps into societal innovation

When we talk about enterprise 2.0 it’s often about organization or marketing. But it can also be about activities that are not directly business related but ma be important considering the societal role enterpises now have to play in a protean ecosystem.

That’s the purpose in which Cisco launched Human-Network in France. I know there’s an US equivalent but I don’t know if both are simultaneous or if the US one is much older;

It aims at gathering people aroung a commun project : sharing a good idea, a suggestion on how making our society more united, educated, tolerant, socially aware, respectful of environment, enterprising…

On www.human-network.fr, internauts may submit projects to share them with the largest audience, look for support, partners, and, of course, discuss with all the community members about employement, environment, economy, eduction, health care, community life…

It’s too early to give a definitive opinion but here’s what it inspires to me : [Read more...]

In order to reduce risk due to innovation organizations have to take more risks

When talking about innovation there’s many things people objectively agree. Objectively only, become for some it’s still hard to put into action what they understand. Some say it’s because of fear, intertia, resistance to change…but wouldn’t it be because they misunderstand the very reasons that make innovation compulsory ?

First of all, let’s list the points nearly everybody agree about.

- Innovation is (and will be more and more) key in performance and will help building a sustainable competitive advantage. Pace and quantity have to be continuously improved.
- Innovation is not only about products : it’s also about the way things are done, the way people work, the way people are managed.

- Innovation can be a real new thing or a small improvement with big consequences.

- Innovation is not a few expert’s job who are thought being able to innovate : it’s a distributed activity.

- Innovation needs the information’s metabolism to be speeded up.

But the facts remain : there are few organizaton that put all these things at work. Because of an obvious reason : innovation is vert risky. Truth or received idea ?
Innovation is risky because it needs ressources : those who’ll innovate and those who’ll,  if an  idea is worth, to make it become reality,  making a prototype, a pilot. Mobilizing ressources has a cost.  Since innovation bring change and needs people to adapt, it has a cost. Let’s also recognize the effects can’t be fully measured until …it’s  tried out and that, out of all the projects, only a few will be successful.  Saying that, it’s obvious  that doing nothing is the safer attitude, unless you’re sure it will work.

Furthermore the possible turbulences caused by innovation, the financial impact can’t be neglected. Mobilizing ressources for an uncertain result doesn’t look like a ROI-driven strategy.

Nothing but logic. Or the exact opposite…
Risk control is the consequence of the will not to engage ressources without a demonstrated ROI, that’s to say, at the end to the shareholers’ will to yield a profit. Their binds, spread from the top to the bottom brings to innovation restriction. Let’s precise they dont ban innovation, they just ask for ROI.

Let’s have a look on the way investment professionals try to maximize their ROI. Do they invest in one only company or in a large portfolio ? Obviously, the answer is the second option. At an extreme end, venture capitalists which are known for being the most demanding, invest in a lot of companies, knowing only very few of them will really be a jackpot. The best way, for them, to control risk is not to downsize the whole investment but to diversify. Investing in one company is risky, investing in 100 isn’t.

Oddly, companies exactly do the opposite.

Despite of considering innovation globally, projects are often taken independantly : mathematically the unitary risk is so high that it’s worth not trying. In order to yield profit from all the ressources involved in innovation, and at a larger scale in every change project, it’s essential to consider them as a global portfolio and not as a sum of independant projects.

How Finaref managed to get both innovation and web 2.0 within the organization

I never write anything about my projects and clients in my job at blueKiwi two reasons : first the company has it own site to communicate and, second, there’s always a suspicion about objectivity when you talk about your employer. But sometimes, I need to find examples to illustrate what I say and I don’t feel like searching elsewhere what I have under my eyes.

So, when a lot of companies are wondering how they could improve innovation or how to implement successfully web 2.0, perhaps you’d be interested in knowing how Finaref managed to do both.

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