empowerment Archives - Bertrand Duperrin's Notepad

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Open letter from an employee to a customer

Bertrand DUPERRIN - Jul 10, 2017

Digital Dexterity Cap Gemini

Digital is a matter of dexterity, Cap Gemini consulting says

Bertrand DUPERRIN - Feb 25, 2016

Digital transformation and change

Digital Transformation : “what’s in it for me ? “

Bertrand DUPERRIN - Feb 4, 2016

Holacracy at Zappos : no boss or hierarchy. Really

Bertrand DUPERRIN - Feb 27, 2014

No good customer experience without empowered employees

Bertrand DUPERRIN - Aug 5, 2013

The individalization of custmer relationship : why and how ?

Bertrand DUPERRIN - Jun 24, 2013

Are we challenging the right silos ?

Bertrand DUPERRIN - Apr 23, 2012

Forget centricity and focus on enablement

Bertrand DUPERRIN - Apr 2, 2012

Don’t confuse enterprises without managers with without management

Bertrand DUPERRIN - Mar 22, 2012

Do you need a brand strategy on the social web ?

Bertrand DUPERRIN - Jan 9, 2012

Signals instead of conversations ?

Bertrand DUPERRIN - Nov 15, 2011

From services management to enterprise 2.0

Bertrand DUPERRIN - Oct 20, 2011

Enterprise 2.0 needs reverse management

Bertrand DUPERRIN - Sep 26, 2011

Enterprise 2.0 people-centric ? Are you really sure ?

Bertrand DUPERRIN - Jan 4, 2011

Engage with customers. And then ?

Bertrand DUPERRIN - Aug 23, 2010

The organizational double flip

Bertrand DUPERRIN - Feb 25, 2009

Talent is the bottom-up side of competence

Bertrand DUPERRIN - Dec 24, 2008

Must companies stop trying to organize cross-organization work ? The Nortel...

Bertrand DUPERRIN - Dec 23, 2008