Like it or not, the smallest unit of work is the individual task. People’s workday is made of achieving tasks, and even in the context of group or collaborative work. A group only delivers the sum of the tasks achieved by its members. That’s why coordination matters. We can even say that, how ironic, knowledge [...]
Entries Tagged as 'engagement'
Enterprise 2.0, collaboration and personal constraints
February 2nd, 2010 · View Comments · Communities, Social Networking, enterprise 2.0
Tags: adoption·collaboration·culture·engagement·enterprise 2.0·groups·groupware·on the flow·participation·social networks·social routine
So you love your customers…and you let others take care of them
November 23rd, 2009 · View Comments · Communities
Saying that customers are businesses’ most important assets is now a common view. First because their money make the business live, second because they are its best ambassadors when they’re happy with the delivered service.
Of course, an happy customer is a customer who’s delivered a service that meets his expectations. He also gives value to [...]
Tags: Communities·community management·community manager·customer relationship·customers·engagement·support
People Centric Organizations ? Not that sure…
September 24th, 2009 · View Comments · Human resources, Organization & Management, Social Networking, enterprise 2.0, social computing
One of the most common thing we can hear about enterprise 2.0 is that “it’s about people”. Even if it delivers a meaningful meassage, it brings more questions than it solves, leaving enterprises into doubt, if not in fear. I’m not even sure that everybody agree on what it means at the end. “It’s about [...]
Tags: engagement·enterprise 2.0·Human resources·information capital·management·motivation·people centrism·personal branding·process·sense·social capital·social media·ugc·unions
HR 2.0 as an ongoing process
May 28th, 2009 · View Comments · HR & Management 2.0, Human resources, Social Networking, enterprise 2.0, recruitment, social computing
This post is the continuation of the one I wrote on the central role HR have to be given in the change process businesses need to undertake to grow in the current economy.
Most often, identifying a need implies that a project has to be undertaken. A project is made of a number of known and [...]
Tags: employer brand·engagement·Human resources·human resources 2.0·membership·mentorship·microlearning·microtraining·motivation·onboarding·p2P·P2P learning·social networks·strategy·talentmanagement·talents·teambuilding
Enterprise social networks are not fun if not used to work
March 24th, 2009 · View Comments · Human resources, enterprise 2.0, social computing
A few feeks ago I was interviewed about enterprise social networks, especially abou the new dynamics they bring within organizations. The point was the “festive” feeling they can bring in people’s day to day jobs. The article the journalist started from was this note from British Telecom : “Social Networking : Time to ‘Party On’“.
Even [...]
Tags: engagement·enterprise 2.0·enterprise social networks·Human resources·management·motivation·social networks
Wasting time is not a matter of tools
October 2nd, 2008 · View Comments · Human resources, Organization & Management, Social Networking, social computing
On of the main issues about social software introduction within companies is that it would make people waste time. In order to answer this question, we have to understand the underlying concerns.
Because the suggested way of working doesn’t need many discussions : in the current context, people are more efficient in a network rather than [...]
Tags: engagement·internet·motivation·social computing·social networks·time·time management·work time
Satisfaction Vs. Engagement
January 12th, 2007 · View Comments · Organization & Management
I learned from an IPSOS study that’s focusing on employee’s satisfaction is unuseful, and that we’d better focus on their engagement instead. I won’t comment the whole document since you can find a good analysis here, but let me tell you a few conclusions I made.
I see some main topics :
- top-down culture is dead [...]
You can find the "original" french version of this blog here
