Tag: Innovation
Books I read
What matters now ?
Summary : with his new books, Gary Hamel sets down the cornerstones of the enterprise of tomorrow....
strategy
What matters for CEOs ? Innovation, customer, collaboration and values
Summary : IBM recently published the new edition of its famous CEO Study, after having interviewed 1700...
Collaboration
Enterprise 2.0 and social business : yes but why ?
Summary : while the need to transform organizations seems to be a given for anyone it seems...
Customer relationship
When customer service goes beyond the conversational catch-all : the Société Générale case
Summary :the future of customer relationship will be on the web. Quite logical when we see the...
Human resources
Performance and Well being go together well at Pepsico (and without technology)
Summary : Which enterprise is not trying to rally their employees, improve the famous engagement that's necessary...
Collaboration
If it matters measure it. If it’s new build a new frame of reference.
Summary : When the world and the economy are transforming, the existing frames of references on which...
Collaboration
The problem with knowledge economy : it does not exist !
Summary : Enterprise 2.0 or social business initiatives aim at crafting organizations that fit what we call...
Digital Economy
Borrowing profitability from the future ?
Summary : in the knowledge economy economy era, investing on human capital development is key but stays...