Bertrand DUPERRIN’s Notepad

Thanks to Oscar Berg.

Tags: information , knowledge , knowledge-management

Via Oscar Berg.

Tags: information , knowledge , knowledge-management

Since today collaboration means solving problems together, it’s important companies provide their employees with a problem solving framework.
Why not a methodology or a process ?
In fact both are needed but the most important lack is about the framework.
There are high level issues where problem solving needs a strong methodology, a dedicated taskforce (that’s what I [...]

Since intangible assets only create value when they support formal business process, enterprises don’t have to create an enterprise 2.0 organization relying on informal but a system allowing formal and structured activities to take advantage from what isn’t.
If we want to visualize that, the “still” metaphor seems very relevant to me.

Tags: ba , BI , [...]

A large part of companies’ knowledge is not available for all for the only reason people are not conscious of the importance of some details of their experience and that, since others don’t know what these people know, they don’t think of asking them anything…
Hence the importance of not organising knowledge capture on the [...]

I really believe conversations are key to capturing tacit knowledge, best practices,  all those things that are parts of the individual’s patrimony and can only be captured an harnessed by stimulating individual memories through conversations, since they are the most accessible form of knowledge.
Hence the necessity to provide the organization with tools that make those [...]

Capturing knowlegde was often a failure since it was considered as a task by itself and not an “on the flow” activity.
People were asked to take tame to give information, which didn’t work the reasons everybody knwos. What counts is organizing a real time information capture, that’s to say integrated in people’s day to day [...]

Companies know their performance depends more and more on their ability to use information. But information that’s not harnessed can’t be used.
There are two kinds of information : company generated information that’s harnessed (even if people within the organization don’t know where to find it), and employee generated information that remains informal and is only [...]

I just saw this interesting post on this topic,  thanks to Martin Roulleaux-Dugage. The difference between traditional KM and its “2.0″ evolution is that it’s not a task anymore but a way of doing things, a on-the-flow activity.
Take time to classify, fill in forms, stock is real burden that often lead KM projects to fail. [...]

Now that transfert of best pratices is at the center of companies’ concernes, old habits seem to be a real barrier.
How are things done ?
The best solution brought to a problem within the company (and sometimes at competitor’s) is identitied and implemented. Easy, isn’t it ?
But there’s a snag. Since activities are not as repeatable [...]