Bertrand Duperrin's Notepad

Thoughts on management, HR, social networks…and enterprise 2.0

" The most successful companies are those that think jointly technological change, work design and the changes in internal social relationships.” Antoine Riboud.
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Entries Tagged as 'problem solving'

GE, enterprise 2.0 since….1989

October 13th, 2009 · View Comments · Communities, Intranets & collaborative tools, Organization & Management, enterprise 2.0

One of the the most frequently mentioned enterprise 2.0 successful project is General Electric’s SupportCentral. It’s true that their numbers are really impressive even for those who usually criticize anything that’s about 2.0. So, inevitably, people wonder how they dit it.
The recipe is obviousl well known : a long term project, deeply anchored in employees’ [...]

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Personal branding is not about self promotion but collective intelligence

September 17th, 2009 · View Comments · HR & Management 2.0, Human resources, Social Networking

It’s incredible to see how the subject became fashionable in a few months (anyway in France) and how many experts suddenly emerged on the subjec. As  Vincent Berthelot [fr] I was rather taken aback about what it was all about but, at the end, I came to a quick conclusion:
- if everyone is transparent and [...]

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Your knowledge helps you more than your productivity

September 9th, 2009 · View Comments · Information / knowledge management, economy, knowledge-economy, social computing, strategy

I’ve always had an ambiguous feeling about productivity. In the one hand, doing more or faster with the same amount of resources is a significant improvement. In the other hand, with hindsight, we have to admit that productivity continuously increased these last decades, that whenever a hard time everything is done to increase it even [...]

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When tools are on the cloud, companies have to make money rain

November 7th, 2008 · View Comments · Collaborative practices, HR & Management 2.0, Human resources, Organization & Management, Social Networking, social computing

Cloud computing is the new buzzword, at least untill the next one comes.It’s a reality we can’t ignore, even if it’s more about a question of place than about technology : it’s the place where things happen.
Let me explain. Consider someone who is able to work alone and must work this way. It’s the efficient [...]

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The day when employees will find answers instead of waiting for them to come

September 5th, 2008 · View Comments · Information / knowledge management, Organization & Management, knowledge-economy

I just found interesting numbers on the fact french employees don’t have an intensive use of internet at work[fr]. Although, in countries where employees use it more “it has been the source of a notable part of productivity improvements since the mid 90’s”.
I share the author’s analysis : either while our studies or at work, [...]

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Toyota : a good example of SOO that reduces business risk

August 31st, 2008 · View Comments · Collaborative practices, Communication, Intranets & collaborative tools, Organization & Management, Social Networking, enterprise 2.0

First a quick summary of the Service Oriented Organization concept (SOO) : it’s about giving employees the ability (ie tools and organization model) that allows them to bridge the gap between task they have been assignedJ and thoses that are actually required by their day to day job, assuming that organization reached such an optimum [...]

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Innovation and cultural change : ID-ah at Bell Canada

August 4th, 2008 · View Comments · Collaborative practices, Ideas & innovation management, enterprise 2.0, social computing

A few months ago I wrote about my meeting with Rex Lee, a nice conversation during which we talked about what he implemented at Bell Canada, he showed me a few projects and, above all, he explained me the vision that was behind all that. Among those tools and projects was ID-ah ! , [...]

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What if the future of organizations was SOO (or SPO) ?

June 20th, 2008 · View Comments · Organization & Management, Social Networking, knowledge-economy

The idea of this post came to me after a meeting with someone working for the French Armament Comission, a few month ago. When he asked me “do you know what our job is ?” I answered, hesitant, “Choose the weapons the army will use”. “It’s a bit of that, but it’s more complex”. “Really [...]

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Giving problem solving a framework

June 12th, 2008 · View Comments · Collaborative practices, Information / knowledge management, knowledge-economy, social computing

Since today collaboration means solving problems together, it’s important companies provide their employees with a problem solving framework.
Why not a methodology or a process ?
In fact both are needed but the most important lack is about the framework.
There are high level issues where problem solving needs a strong methodology, a dedicated taskforce (that’s what I [...]

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