Tag: process
Employee Experience
The Employee Experience Initiatives Matrix
Not all employee experience initiatives are created equal. Not because their intrinsic value is different, but because...
Operational Excellence
Knowledge workers, the excluded from operational excellence?
There is one comparison that has always surprised me. The one between the manufacturing industry and the...
Employee Experience
The knowledge base: a lifeline for your employees
The topic of employee onboarding and mentoring raises the question of passing on a certain amount of...
Employee Experience
What are the benefits of a good employee experience?
We've seen how a bad employee experience materializes. Rather than talking in a vacuum about concepts, it...
Employee Experience
An overly informal organization, irritant #14 of the employee experience
In this project, which consisted in listing and explaining all what I call the "irritants of employee...
Design
HR Tools adoption : is it a change or a design related issue ?
As I said here, one of the things I noticed at the latest 'UNLEASH Conference & Expo...
Digital Transformation
Being digital in 2018 : digital is a business matter
Digital is everywhere and since it's everywhere it's nowhere in particular.
As I said in my previous post,...
Customer relationship
Employee and customer experience : simplification is not rationalization
expérience client, expérience employé, parcours utilisateur, process, rationalisation, simpliciité, simplification, usages, workflows