Tag: processes
Books I read
Process, enterprise 2.0, lean and agility
Summary: enterprise 2.0 has often been shown as the opposite of formal organizations and processes that have...
Management
Organizations don’t (only) need builders
Summary : it's a shared assumption that enterprises need doers. But, pushed to its limit, these logics...
Collaboration
Better collaboration does not mean better results for the organization
Summary : when we try to explain the new way of collaborating that's expected in the workplace,...
Intranets and digital workplace
What is a social intranet or an intranet 2.0 ?
Summary : Everybody's talking about social intranets or intranet 2.0 but none have a clear idea of...
Customer relationship
Customer service : avoid being the victim of you social media success
Summary : while some businesses are puzzled towards the lack of success of their customer service initiatives...
Collaboration
Enterprise 2.0 in 2011 : value or denial of reality ?
Summary : what will happen in the Enterprise 2.0 world in 2011. Making predictions is very difficult...
Collaboration
Enterprise 2.0 : who spends one’s time reading a dictionnary forgets his bank statement
Summary : the Enterprise 2.0 Conference that took place last week in Santa Clara leaves those who...
Collaboration
Nothing is lost, nothing is created, everything is transformed…but not luckily
Summary : there's a missing link in the enterprise 2.0 discourse that does not reassure organizations. They're...