Bertrand Duperrin's Notepad

Thoughts on management, HR, social networks…and enterprise 2.0

" The most successful companies are those that think jointly technological change, work design and the changes in internal social relationships.” Antoine Riboud.
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Entries Tagged as 'quality'

Is Quality the 2.0 word for quantity ?

February 23rd, 2010 · View Comments · Organization & Management, enterprise 2.0

Before starting anything in any context, knowing what one want to achieve is essential. Some say that the answer is obvisous : sell. The famous “Nothing happens until something is sold” by Thomas Waston is still unconsciously embebbed in many things we do and we have to admit that being the best at anything is [...]

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Is workload measurement the problem of the century ?

January 14th, 2010 · View Comments · HR & Management 2.0, IT, Organization & Management, social computing

Optimizing workload has always been a key concern for businesses and managers. A too heavy workload regarding to the capacity leads to explosion, a too low workload means resources are wasted. I don’t even mention last minute assignments to face imponderables. In brief, bad adjustments have an heavy price.
In a manufacturing economy things are more [...]

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Is Netflix the right example of enterprise 2.0 ?

September 8th, 2009 · View Comments · HR & Management 2.0, Organization & Management, enterprise 2.0

Netflix recently issued a 128 slides document explaining their culture, their organizational model, their management and the way they work. It attracted a lot of attention and  advise you to read it before carrying on.

Culture

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According to many people, Netflix issued the reference enterprise 2.0 manifesto, or rather the management 2.0 manifesto.  [...]

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Social CRM needs more than a CRM approach

August 24th, 2009 · View Comments · Organization & Management

Ross Mayfield recently published a fundamental post about “social CRM“. The statement of fact is simple : 1% of customer’s conversations improve the organizational knowledge, 9% touch the organization without changing anything and 90% are not heard at all, businesses miss an impressive source of possible improvemens. I’m not meaning 100% of these conversations are [...]

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Enterprise 2.0 and quality

July 14th, 2009 · View Comments · Organization & Management, enterprise 2.0

I’ve always been convinced that enterprise 2.0 had a hudge potential but that it was often wasted because of 2.0 experts’ navel-gazing and a kind of will to marginalize those they consider as backward-looking people. In short, enterprise 2.0 often failed to speak a language that could be understood by the enterprise. It’s in no [...]

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Out of the crisis ! How ? Why ?

March 4th, 2009 · View Comments · HR & Management 2.0, Organization & Management

Rehearsal of some of the problems.We live in a society dedicated to dividends, organization, decision, orders from top to bottom, confrontation (every idea put forth must win or lose) and all-out war to destroy a competitor be he at home or abroad. Take no prisonner, there ust be winners and there must be losers. This [...]

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Is there a 2.0 way to draw an org-chart ?

February 11th, 2009 · View Comments · Organization & Management, enterprise 2.0, project management

When talking about enterprise 2.0, something we offer hear is “sounds interesting but our company is not designed to work this way”. Understand : we decide to do something and we “push” it, don’t even think of allowing a bottom-up flow to exist in this context. Of course, that causes gaps, the company isn’t able [...]

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