Tag: quality
Operational Excellence
Let’s talk about quality of work
When you take some distance, you get the impression that companies spend their time inventing new concepts...
Employee Experience
Experience is the new name for quality and is the result of operational excellence
I have always been convinced that there is a lot to be gained by looking at what...
Data
On data quality and the product database disaster
annuaire d'entreprise, bases de données, data, données, ecommerce, qualité
Customer relationship
The gap between brands and consumers is getting wider
Time has come to individualize marketing and customer relationship. With the rise of the social web, brands...
Customer relationship
Being an experience company impacts your organization
Experience is back under the spotlights as businesses are starting their digital transformation. In this context, believing...
Collaboration
The social enterprise : too fast to be good ?
Summary : does the speed made possible by social technologies favor "fast thinking" to the detriment of...
Customer relationship
Is measuring online influence bad for customer service ?
Summary : now that lots of tools exist to measure online influence (or whatever we think it...
Books I read
Process, enterprise 2.0, lean and agility
Summary: enterprise 2.0 has often been shown as the opposite of formal organizations and processes that have...