Knowing that people have to face multiple contexts in their work, we have to make sure that new practices and tools are enablers in each situation. I do not write “social” or “2.0″ in purpose because these words are so tied to communities and social networks that we often forget that the underlying concepts may [...]
Entries Tagged as 'social media'
Adopting new practices in multiple contexts
March 4th, 2010 · View Comments · Collaborative practices, Organization & Management, Social Networking, enterprise 2.0, social computing
Tags: activity-specific social software·change·change-management·collaboration·collective efficiency·Communities·enterprise 2.0·organizational performance·performance·social media
From Social Media to Social CRM : a recent experience with airlines
January 11th, 2010 · View Comments · Communication, Communities, Social Networking, social computing
I already wrote many posts about social CRM on this blog and I recently had the (unfortunate ?) opportunity to add a real life experience to my thoughts. Those who’d prefer to pass over the narative of a long story may directly go to the bottom of the page to read the conclusion.
The situation
A simple [...]
Tags: air-france·airlines·clients·Communication·Communities·community management·crisis management·customer relationship·customers·e-reputation·eurostar·KLM·management·microblogging·social computing·social crm·social media·twitter·value chain 2.0
What future for enterprise social networks ?
December 18th, 2009 · View Comments · IT, Social Networking, enterprise 2.0, social computing
Social networks are often the key part of every “2.0″ internal projects ? Why ? Because when the purspose is not to find people or informations anymore but to link people through information and information through people, that’s the essential link between tacit and informal knowledge, those who have it and those who need it.
Social [...]
Tags: directories·enterprise 2.0·enterprise social networks·enterprise-social-software·profiles·social computing·social media·Social Networking·social networks·social sofwtare
Enterprise 2.0 case studies says “it’s possible”…and nothing more
November 6th, 2009 · View Comments · IT, Organization & Management, enterprise 2.0
As usual, when a hange that’s both organizational and technological happens, everyone is looking for case studies to be convinced. But as the first solid cases come about social media, it looks like doubt remains, that cases are not close enough to people’s concerns to convince them. How many times can we hear “they don’t [...]
Tags: adoption·case studies·culture·enterprise 2.0·implementation·social media·social-software
So you are a marketing professional, passionate about social software and looking for a new challenge ?
October 30th, 2009 · View Comments · News
If you recognized yourself in the title of this post, maybe I’ve got something for you. A leading european player in the enterprise social software field I know very well, considered as a visionary in the last Gartner Magic Quadrant for social sotware in the workplace is hiring its VP marketing.
So if you live in [...]
Tags: bay area·recruitment·silicon valley·social media·social-software
Convergence ? You said convergence ?
October 23rd, 2009 · View Comments · Social Networking, social computing
Once again I found this nugget thanks to Luis Suarez . And as usual, the same question comes to me : what does it inspire “normal” people with ?
Tags: convergence , medias , mobile telephony , mobility , social media , social networks , telephony
Tags: convergence·medias·mobile telephony·mobility·social media·social networks·telephony
Which future for middle managers ?
October 1st, 2009 · View Comments · Human resources, Organization & Management, enterprise 2.0, social computing
Among the subjects that are classified “sensitive” by many companies, middle management is not one of the least. It’s easy to understand that the latter will be widely impacted by the emergence of networked ,”unintermediarized” organizations, what brings legitimate fears. Companies fear the consequences of mid-managers fears and reaction and want to preserve the internal [...]
Tags: change·culture·enterprise 2.0·Human resources·management·middle-management·social media·social-software
People Centric Organizations ? Not that sure…
September 24th, 2009 · View Comments · Human resources, Organization & Management, Social Networking, enterprise 2.0, social computing
One of the most common thing we can hear about enterprise 2.0 is that “it’s about people”. Even if it delivers a meaningful meassage, it brings more questions than it solves, leaving enterprises into doubt, if not in fear. I’m not even sure that everybody agree on what it means at the end. “It’s about [...]
Tags: engagement·enterprise 2.0·Human resources·information capital·management·motivation·people centrism·personal branding·process·sense·social capital·social media·ugc·unions
The future of microblogging is…. blogging !
September 11th, 2009 · View Comments · Social Networking, social computing
A former post on how this two kind of tools can complete each other brought many discussions, both online and offline. Let me say that the approach that consists of saying that everything new is wonderful and has to replace all the things that were there befoore (and become “has been” de facto”) does not [...]
Tags: blogs·microblogging·social computing·social media·web 2.0
Your knowledge helps you more than your productivity
September 9th, 2009 · View Comments · Information / knowledge management, economy, knowledge-economy, social computing, strategy
I’ve always had an ambiguous feeling about productivity. In the one hand, doing more or faster with the same amount of resources is a significant improvement. In the other hand, with hindsight, we have to admit that productivity continuously increased these last decades, that whenever a hard time everything is done to increase it even [...]
Tags: collaboration·economy·ecosystem·Innovation·knowledge·knowledge-economy·learning·problem solving·productivity·ROA·social media·social-software
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