Bertrand Duperrin's Notepad

Thoughts on management, HR, social networks…and enterprise 2.0

" The most successful companies are those that think jointly technological change, work design and the changes in internal social relationships.” Antoine Riboud.
Bertrand Duperrin's Notepad header image 4

Entries Tagged as 'social media'

From Social Media to Social CRM : a recent experience with airlines

January 11th, 2010 · View Comments · Communication, Communities, Social Networking, social computing

I already wrote many posts about social CRM on this blog and I recently had the (unfortunate ?) opportunity to add a real life experience to my thoughts. Those who’d prefer to pass over the narative of a long story may directly go to the bottom of the page to read the conclusion.
The situation
A simple [...]

[Read more →]

Tags: ··················

What future for enterprise social networks ?

December 18th, 2009 · View Comments · IT, Social Networking, enterprise 2.0, social computing

Social networks are often the key part of every “2.0″ internal projects ? Why ? Because when the purspose is not to find people or informations anymore but to link people through information and information through people, that’s the essential link between tacit and informal knowledge, those who have it and those who need it.
Social [...]

[Read more →]

Tags: ·········

Enterprise 2.0 case studies says “it’s possible”…and nothing more

November 6th, 2009 · View Comments · IT, Organization & Management, enterprise 2.0

As usual, when a hange that’s both organizational and technological happens, everyone is looking for case studies to be convinced. But as the first solid cases come about social media, it looks like doubt remains, that cases are not close enough to people’s concerns to convince them. How many times can we hear “they don’t [...]

[Read more →]

Tags: ······

So you are a marketing professional, passionate about social software and looking for a new challenge ?

October 30th, 2009 · View Comments · News

If you recognized yourself in the title of this post, maybe I’ve got something for you.  A leading european player in the enterprise social software field I know very well, considered as a visionary in  the last Gartner Magic Quadrant for social sotware in the workplace is hiring its VP marketing.
So if you live in [...]

[Read more →]

Tags: ····

Convergence ? You said convergence ?

October 23rd, 2009 · View Comments · Social Networking, social computing

Once again I found this nugget thanks to Luis Suarez . And as usual, the same question comes to  me : what does it inspire “normal” people with ?

Tags: convergence , medias , mobile telephony , mobility , social media , social networks , telephony

[Read more →]

Tags: ······

Which future for middle managers ?

October 1st, 2009 · View Comments · Human resources, Organization & Management, enterprise 2.0, social computing

Among the subjects that are classified “sensitive” by many companies, middle management is not one of the least. It’s easy to understand that the latter will be widely impacted by the emergence of networked ,”unintermediarized” organizations, what brings legitimate fears. Companies fear the consequences of mid-managers fears and reaction and want to preserve the internal [...]

[Read more →]

Tags: ·······

People Centric Organizations ? Not that sure…

September 24th, 2009 · View Comments · Human resources, Organization & Management, Social Networking, enterprise 2.0, social computing

One of the most common thing we can hear about enterprise 2.0 is that “it’s about people”. Even if it delivers a meaningful meassage, it brings more questions than it solves, leaving enterprises into doubt, if not in fear. I’m not even sure that everybody agree on what it means at the end. “It’s about [...]

[Read more →]

Tags: ·············

The future of microblogging is…. blogging !

September 11th, 2009 · View Comments · Social Networking, social computing

A former post on how this two kind of tools can complete each other brought many discussions, both online and offline. Let me say that the approach that consists of saying that everything new is wonderful and has to replace all the things that were there befoore (and become “has been” de facto”) does not [...]

[Read more →]

Tags: ····

Your knowledge helps you more than your productivity

September 9th, 2009 · View Comments · Information / knowledge management, economy, knowledge-economy, social computing, strategy

I’ve always had an ambiguous feeling about productivity. In the one hand, doing more or faster with the same amount of resources is a significant improvement. In the other hand, with hindsight, we have to admit that productivity continuously increased these last decades, that whenever a hard time everything is done to increase it even [...]

[Read more →]

Tags: ···········