Tag: stakeholders
Management
Redefining success in a fast changing world (PWC Study)
PWC recently issued the 2016 edition of their "Global CEO Survey". With no surprise, we learn that...
Customer relationship
While Businesses try to improve resilience, what about customers ?
Summary : with constantly moving markets and fickle demanding customers, organizations should improve their resilience. But customer...
Collaboration
Adopt enterprise 2.0 or adopt your future ?
Summary : we can often hear that the path is more important than the destination and the...
Collaboration
Don’t tell my mum I’m a community manager, she believes I play piano in a brothel
Summary : There's a tendency to call "community manager" any person that communicates online for an enterprise...even...
Customer relationship
Engaging is not delivering
Summary : tomorrow's enterprises will be conversational and will need engagement from employees and customers. But engagement...
Customer relationship
Social CRM is not about media but a new approach to customer relationship
Summary : everyone has an idea, even a rough one, of where social CRM is taking us...
Innovation
A socialnomics Manifesto
I rencently mentioned the word "socialnomics". Whatt's the interest ? In an interconnected world (not only by...
Collaboration
Enteprise 2.0 : real benefits for whom makes efforts
McKinsey recently issued a new report in the line of what they already published these last months....