Since today collaboration means solving problems together, it’s important companies provide their employees with a problem solving framework.
Why not a methodology or a process ?
In fact both are needed but the most important lack is about the framework.
There are high level issues where problem solving needs a strong methodology, a dedicated taskforce (that’s what I saw I Bell Canada for example). What doesn’t prelude crowdsourcing.
In the other hand, in people’s day to day job, it not necessary to build and heavy and expensive system, but to provide people with a framework which will make it possible for people to find by themselves.
The notion of framework is very important because since what people have to solve wasn’t predictable (if it was it wouldn’t have happen…), and if we want people to use a methodology (or even serendipity), the first thing to do is to make it possible, and provide them with what’s necessary : raw materials, tools and methodoly. And the possibility to use them !
You can find the "original" french version of this blog here
