Bertrand Duperrin's Notepad

Thoughts on management, HR, social networks…and enterprise 2.0

" The most successful companies are those that think jointly technological change, work design and the changes in internal social relationships.” Antoine Riboud.
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Entries Tagged as 'support'

How to understand and position enteprise 2.0 in the real enterprise

December 1st, 2009 · View Comments · Communication, Communities, HR & Management 2.0, Organization & Management, Social Networking, enterprise 2.0, social computing

It’s time to sum up all the thoughts I had these last months. I tried to start from both the concerns expressed by C level managers asking for a global vision and ground managers who needed a “hands on” vision because they don’t have time to waste to try to understand such nebulous things. Having [...]

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So you love your customers…and you let others take care of them

November 23rd, 2009 · View Comments · Communities

Saying that customers are businesses’ most important assets is now a common view. First because their money make the business live, second because they are its best ambassadors when they’re happy with the delivered service.
Of course, an happy customer is a customer who’s delivered a service that meets his expectations. He also gives value to [...]

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Management 2.0, SOO and productivity

March 26th, 2009 · View Comments · HR & Management 2.0, Organization & Management

I started, here and there, writing about the need for changing flows direction within organization : switching from a “pushed” to a “pull” way of producting and communicating. The purpose is to make it possible for people to determine their action according to a goal rather than to an order.
Why is that so important ?
Because [...]

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