Tag: support
Employee Experience
From employee experience to employee service: this is it!
For the past 15 years or so, what I call the consumerization of organizations has been underway....
Collaboration
Social Business : are we supporting technology or businesses ?
Support is key to make social business or social collaboration approaches successful. Businesses say it, analysts confirm...
Customer relationship
Engage with customers. And then ?
Summary : It's obvious that the use of social media within companies and between companies and customers...
Collaboration
How to understand and position enterprise 2.0 in the real enterprise
It's time to sum up all the thoughts I had these last months. I tried to start...
Customer relationship
So you love your customers…and you let others take care of them
Saying that customers are businesses' most important assets is now a common view. First because their money...
Management
Management 2.0, SOO and productivity
I started, here and there, writing about the need for changing flows direction within organization : switching...