It’s time to sum up all the thoughts I had these last months. I tried to start from both the concerns expressed by C level managers asking for a global vision and ground managers who needed a “hands on” vision because they don’t have time to waste to try to understand such nebulous things. Having [...]
Entries Tagged as 'support'
How to understand and position enteprise 2.0 in the real enterprise
December 1st, 2009 · View Comments · Communication, Communities, HR & Management 2.0, Organization & Management, Social Networking, enterprise 2.0, social computing
Tags: adoption·attention·business process·Communities·community management·crowdsourcing·customers·enterprise 2.0·human-capital·implementation·information capital·informational capital·internal-communication·management·management 2.0·marketing·process·social management·socio-collaborative management·support
So you love your customers…and you let others take care of them
November 23rd, 2009 · View Comments · Communities
Saying that customers are businesses’ most important assets is now a common view. First because their money make the business live, second because they are its best ambassadors when they’re happy with the delivered service.
Of course, an happy customer is a customer who’s delivered a service that meets his expectations. He also gives value to [...]
Tags: Communities·community management·community manager·customer relationship·customers·engagement·support
Management 2.0, SOO and productivity
March 26th, 2009 · View Comments · HR & Management 2.0, Organization & Management
I started, here and there, writing about the need for changing flows direction within organization : switching from a “pushed” to a “pull” way of producting and communicating. The purpose is to make it possible for people to determine their action according to a goal rather than to an order.
Why is that so important ?
Because [...]
Tags: agile methods·agility·hierarchy·LEAN·management·management-2.0·productivity·pull·push·soo·support
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