First a quick summary of the Service Oriented Organization concept (SOO) : it’s about giving employees the ability (ie tools and organization model) that allows them to bridge the gap between task they have been assignedJ and thoses that are actually required by their day to day job, assuming that organization reached such an optimum in verticality that deviations, that are more and more frequents) can’t be solved verticaly but by adhoc.
A good example comes from Toyota and its integrated suppliers system. This ecosystem is so optimized that expertises, skills, are often unique. What would happen if a factory, manufacturing a piece used on every vehicle, burn ?
You can find the "original" french version of this blog here
