Tag: value
Digital Economy
Free or paid content: what is the real issue?
The Internet has accustomed us to (almost) everything being free, and a massive movement to make more...
Digital Transformation
What’s the value of digital transformation ?
Let's not be in denial : we can say whatever we want about digital transformation, when it...
Customer relationship
Let’s talk about B2B customer experience
automatisation, B2B, caterpillar, connaissance client, data, données, expérience, expérience client, extranet, marketing, optimisation, process, self-service, valeur
Customer relationship
Experience breaks down the walls between sectors
The latest PWC CEO study showed a major trend : to stay competitive, most leaders think they...
Digital Economy
No jobs but activities. But what about incomes ?
One thing is sure : we must prepare to face a jobless future. Or, at least, with...
Customer relationship
Customers and the bring your own experience era
It took time before the message got understand and anchored into mindsets but it seems we've reached...
Customer relationship
How does digital transformation look like #1 : the visible part
Once leaders have understood there may be reasons to change things, the first question that comes is...
Collaboration
Social Business and CFOs : the reconciliation ?
Not everybody in enterprises is as convinced and aware of the benefits of Social Business. For many...