Network or proximity ? Where’s the value for businesses ?

Web 2.0 Expo Europe 2008Social networks seem to be used to fit nearly any case, regardless to the fact their value come from the context. As an example, my newtorks on facebook and linkedin have nothing in common, links are built upon different criterias, in different contexts. Knowing than Mr. so-and-so is one of my contacts on one or the oher may help to understand the nature of our relationships. But in each case there’s a commonb point : one asked the other to validate we were contacts and the other agreed according to his own criterias. Materializing this relation built a link.

But the link can be created differently. Not only according to relations but objects.  Dopplr uses travels as objects. Lastfm songs. FlickR pictures as I mentioned here. What creates the link is not the fact people know each others but an object

Not let’s imagine we’re in an enterprise context.

What’s the personal link related network within an enterprise ? People start by adding the ones they work with every day. Then they accept their superiors because refusing would be diplomatically hard. Then, followin the same logic, they link their subordinates. Then across the organization because we use to have coffee breaks together or use the same bus lie. Whatever : the only fact we have the same employer is enough to link one another. So we may have two kinds of result : either people reproduce the organization chart or eveyone is linked to every other. I do not use the “friend” or “relationship” in purpose.

What the interest for the employees ? None : the corporate directory would give him the same result. For the company ? None too : organizations know their orghanization chart and their employees directory (although….). Whatever. The general public web model does not operate in a corporate context.

So, what’s the solution ?

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When channels and platforms will merge : new way to communicate in the workspace

Web 2.0 Expo Europe 2008When we talk about connected enterprises and interconnected and interdepent employees, it’s hard for many people to imagine this kind of reality, to visualize what it may look like in their day to day job.

That’s not a suprise. Just try to think like anybody who’s been using for at least ten years three communication modes : face to face meetings, phone and email. This person may not know any other way to communicate, even in his private life. Then try to feel what they feel when they hear about permanent interconnection, mobility, information as flows, personal informational supply chain. It’s in some way like explaining Graham Bell what the iPhone is. Add to that that this person may only know one way to communicate : one person decides to communicate something to another which is forced to receive it. In brief a world with only three kind of channels where we have to choice between seeking someone or being seeked by someone.

In order to understand the whole field of what’s possible in this area, it’s important to know how our desktop will look like in the upcoming times. By “desktop” I mean our computer’s one, indeed our mobile devices’

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Information flows needs a plumber


Web 2.0 Expo Europe 2008

Information overload has thress main causes : the first is information dispersal among too many tools which force people to continuously switch from one to another in order to be sure not miss anything, the second is the fact people are affected by the information flow that fall on them as is they were at the bottom of the waterfall, forcing them to continuously sort and establish priorities without forgotting the time needed to refocus after interuptions, the third is the gap between the information people receive according to what others want them to known and the information people really need and spend a lot of time to find.

Sometimes I dream of seing within companies what we have on the net : millions of information sources which contents go “on the cloud” through RSSS feeds and APIs and are gathered in a sort of “common base” from which, according to searchs on people, tags, plain text…I extract feeds that really interest me in order to read them in an unique tools, according to my priorities, to the time at my disposal, mastering what I read instead of being bombarded with messages.

To illustrate this point I often the comparison between being under a waterfall and having a shower with multiple jets massaging me. Instead of experiencing the violence of an unique and uncontroled flow, I set every jet direction and power and comfort replaces pain.

It implies companies open their eyes, think about the notion of information flow (vs stock), governance and think in terms of marketplaces and personal information supply chain rather than in termes of massive and inefficiant spraying.

For those who are interested in that and would like to get more on these issues, I advise to have a look at Stowe Boy’s keynote at the next Web 2.0 expo, “Better Media Plumbing for the Social Web” in order to become more familiar with these new logics and issues and begin to wonder about new ways to live out information and transform the way people will exchange and interact in the upcoming years.

It’s not conceivable that two worlds will co-exist : the general public’s and the enterprise’s (which is made of the same people), with two radically different conceptions of information flows, separated by a will. And it’s not conceivable either that those who live in one side of the wall forget in a second what they are and the way they behave when they are at home, on the other side of the wall.

Otherwise, if you wish to attend the Web 2.0 expo, you can get a discount code here.

Web 2.0 Expo Berlin (21-23 Oct) : Get a 35% discount

Web 2.0 Expo Europe 2008I’m far from relaying  all the campaigns I’m asked too but when it comes from reliable people it’s a real pleasure, all the more so since I find the schedule very interesting.

I’ll explain in some coming notes the importance, according to me, of some issues that will be broached there.

For the meantime, and for those who’d lite to attend, you can go to the registration page and use the code  webeu08gr38 when asked in order to get a 35% discount !

The schedule is here ici. Be writing about all that soon.