Tools won’t seduce digital natives. Culture will.

Recruiting Digital Natives make companies ask lots of questions. Some of their concerns are not justfied, and we can also read many nonsenses.

“They have their habits, their own way to do things, with their own tools…we only have to adopt those tools to seduce them”. Wrong ! They don’t juge by appearances (or as we say in french, “a cowl doesn’t make a monk”. That’s not the way to attract them. Even if they come, they’ll leave soon.

What matters isn’t tools but culture. A certain culture implies a certain way of working, a certain kind of organization, and at the end, the relevant tools to support it. Tools are only the proof that alignment was made. Put wikis, blogs, social networks, IM, make it available oustide the firewall, make people and information accessible without changing anything else and you’ll fail. They won’t come, leave quickly or will be very disapointed, whith the feeling of having been tricked. Claim you are what you are not and you won’t be believed for long. The difference between marketing and reality is aligment.

Then the first thing to think about is “what are our future stakes” and “do we need to change the way we operate”. The operating modes will soon need new tools to support them. And at this time things will be coherent.

And what about culture ? It’s an objective, not a starting point, you can’t decree it (unless you already have the needed one). It will evolve because of both new internal practices and recruitment of people who are like you or like what you want to become. A self-feeding phenomenon.

Believing that tools will make your enterprise trendy is mistaking question for its answer : he point is not about attracting digital natives but attracting those who’ll serve your goals and being able to take the most of their potential. Provided their skills match your needs….

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Switching from work to partnership

Many people try to guess how enterprises will look like in the future. I’m afraid no one can answer thins question. In the other hand there are trends we can’t ignore : in the same way baby boomers dramatically transformed the companies they joined, digital natives will dot the same with our companies.

But prudence is required : everything we can read is sometimes “overplayed”, and I have no doubt our digital natives will have to climb down when they’ll realize some of their expectations are not viable on a long term track within an enterprise. And they won’t all be the mutants that are often described. But one thing is sure, an heavy trend is emerging.

I’ll also consider this evolution in relation to a phenomen I wrote about some times ago : the risk (or opportunity) to see , for economic reasons (information acquisition cost) or sociological (better personal standing), people positioning themselves outside the enterprise, as partners, service providers, instead of being salaried. French speaking people can also read this note about the end of defined work time, as new generations think of goals to achieve and no more about time you owe your employer. So we can draw some conclusions. [Read more...]

Management 2.0 is emerging. But what about managers 2.0 ?

This topic was was my baseline at the beginning of this blog but I deserted it for a simple reason : I wrote a lot about how enterprises were supposed to work and, once done, holding on it endlessy was useless. The next step is to think about how to make it possible, by validating new practice’s relevance and think about implementing it in a pragmatic way.  Now tools are taking their place step by step within the enterprises, I’m sur 2008 will be the very beginning of change in management and organization. I insist on “the very beginning”. Don’t expect any tsunami : tools are slowly arriving and we’ll need time to have them adopted, and once the adoption will be effective, it will be obvious different management practices have to be set up (even if the wish of new practices precedes tool’s deployment).

A few weeks ago David Gurteen wrote about web 2.0 practices and management 2.0 on the same basis as  Gary Hamel in “The Future Of Management”. But he also asked this question : who will be the managers 2.0 ? Will they we updated managers 1.0 ? Do we have to wait for their retirement to give power to a next generation ?

Considering the speed things are going, I’m affraid that if we wait for the transfer of power between two generations, it will be too late. We’re not talking about 10 or 20 years but about dynamics that will start in the next months. And on a 10 years scale the risk of acculturation for new generations is real. And, as Hamel says, it will be too late. [Read more...]

What is a knowledgeworker 2.0 ?

I think there’s a kind of poeople which counts, today, much more than digital natives because they are already within the organization and sometimes are a part of top management. They are not far from knowledgeworkers 1.0 who have been there for ages, but they use the same tools as the next generation. They are the hybrids who will levergae change because they are the link between two different generations and they will not retire before two decades. Neglecting them and focusing on those who will arrive and those who are close to retirement would be a big mistake, making them a lost generation would be tragic if we want to ensure an efficient and smooth transition.

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From repetition to differenciation

Companies find hard to adopt the “2.0″ attitude, just because it targets an unexploited field of the organization. Since novelty applies to an unexploited domain, why trying to understand it since we don’t use it. Saying that, the question is more about sensibilizing companies about exploring new performance and knowledge fields in order to face new challenges rather than adopting tools that don’t match current practices.

As I read in Social Media, it’s more important to explore new fields than evaluating it with our present certainties. Entreprise 2.0 discussion can be resumed this way : knowing how to take differenciation into account while we were only focused on repetition.

I say “take into account” because it’s not about replacement but about complementarity. And it applies to many fields.

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Are you smarter than a ten years old kid ?

This is the proof inspiration can be find in a stupid TV show…I think you may have the same show abroad…whatever the name is. Here is my own version..

Take a teenager and an adult..

Put them in a room with a computer, a phone and a library containing the “basic knowlegde” everyone may access.

Ask them :

- A question about the news

- A specialized question about a topic they’re not supposed to master

- A question about a very practical topic

- And ask them to do a small work… in fact not to do it by themselves but to have it done by anyone.

They don’t have the right to go out of the room, they can only use objects and documents that are in the room and can only contact their “extended” network.

According to you, how will each of them proceed, and who will be the first who have completed the challenge.