Enterprise 2.0 is not based on utopian ideals. It is instead based on the very principles that drive all free-market economies. Organisations that adopt enterprise 2.0 will do so for auto-preservation and corporate gain – to help their bottom line.” Period.”
In this type of setting why would I want to share my knowledge, it’s my “power”, we are all on our own, and my personal know-how is going to get me ahead. If I don’t share I will meet my expectations (and no-one else), but on the same hand if I don’t find any knowledge, I may not meet my expectations.
If you believe that conversations were creating incredible business value, maybe the focus should be on having many more conversations, much more easily.
Knowledge Process Outsourcing
KPO is a new phenomenon that is picking pace in India. It is « Knowledge Process Outsourcing ». In simple words it is the upward shift of BPO in the value chain. Old BPO companies that used to provide basic backend or customer care support are moving up this value chain.
« Unlike conventional BPO where the focus is on process expertise, in KPO, the focus is on knowledge expertise. »