Refuser des clients? | Le techno-blogue à Steph!
En lisant le dernier billet de Paul Graham, startups in 13 sentences, j’ai particulièrement aimé sa phrase « it’s better to make a few people really happy than to make a lot of people semi-happy ». En effet, c’est une erreur que j’ai fait longtemps et que j’ai corrigé depuis un bon moment. Heureusement.
Who are the effective people you know? They’re not just smart and good at what they do. They know how to get things done. In an organization, they know how the system works in ways that aren’t written down. They know who really knows what (and that may not be the person with the title). They may not know everything, but they know who knows what. They don’t have all the skills and contacts themselves, but they know how to find the key people. In an organization, functional relationships and functional skills are only a part of what makes people successful.
How can we keep our employees engaged in their work in the current economic climate
Social Media ROI – a financially sound method
Contribution Margin in currency generated from externally referred customers
over cost in currency for human interaction and other cost to manage and engage in the ecosystem
= Social Media ROI.
Posted from Diigo. The rest of my favorite links are here.