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  • « Our focus on social networks has a very different emphasis. In fact we would argue that classical networking approaches tend to undermine rather than support the value of social networks. In this world, it is not who you know, but what you learn from, and with, who you know. Contacts are of very limited value in this changing world €” the name of the game is how to participate in knowledge flows. »

    tags: socialnetworks, tacitknowledge, learning, experience

    • In the classical networking approach, the game is about presenting yourself in the most favorable light possible while flattering the other person into giving you their contact information.
    • A learning disposition leads to a very different approach. Now the effort focuses on understanding the needs of the other, with a particular focus on understanding the biggest issues others are wrestling with.
    • In all of these interactions, the goal is to find a context for two-way learning. Unless both sides are learning from the interaction, it is unlikely that the basis for a long-term relationship will be established. Reciprocity becomes a powerful foundation for trust.
    • So, social networking is becoming increasingly central to our success, but it is a very different form of networking than most business people have practiced in the past. Our ability to effectively participate in the knowledge flows that matter the most hinges upon our ability to master a new set of practices at a personal level. At the institutional level, we need to be innovative in defining the institutional arrangements that will help to foster and amplify these individual practices
  • « About 19 months ago, I worked with the founder of BinaryPlex and creator of HiveMind, Tim Bull, to put together the 10 architectural principles for an Enterprise 2.0 implementation. Based on our experience since then, we have updated these principles. You’ll notice that now we’ve removed ‘architectural’ from the title and now formally using the Enterprise 2.0 keyword. « 

    tags: enterprise2.0, implementation

    • User controlled privacy, common security
    • Identity reuse
    • Ubiquitous Online Access
    • Don’t create silo
    • Modular services with integration based on common Open Standards
    • Configuration not Customisaton
    • Build for Rapid Growth
    • By the People, For the People
    • Limit Content Creation Work-Flow
    • People not Documents
  • « Redmond has launched a pilot program called TechSupport Marketplace on its Microsoft Answers forum. Independent experts will bid for a chance to help users fix their tech support problems, kind of like an eBay for tech support. »

    tags: casestudies, microsoft, support, socialsupport, customersupport, customerservice

    • Microsoft has launched a new limited pilot program on its Microsoft Answers forum that will eventually see independent experts bidding on tech support that users post. These experts « have the skills and ability to troubleshoot and help resolve customer technology problems when the customer needs cannot be met through existing self-help channels, »
    • The idea is simple. Users will post questions on the new website and a select group of technical experts will bid to provide support to the user
    • If and when the service does launch, Microsoft says it will not be taking a share of the money; all of it will go to the expert, minus Paypal’s processing fee.
  • tags: work, futureofwork, collaboration, workspace, education, innovation, socialnetworks

  • « The reason I bring that up is that in looking at better ways that an organization can operate, we often look at the current service delivery model. How are services shared, delivered and managed? Which functions and resources are centralized and which are distributed? Does centralization mean less flexibility? Does distribution mean less reliability? We look at services inside the organization through the lenses of People, Process and Technology.

    This is a long way of saying: I’ve been thinking about “shared services” and how that concept is going to change very soon. »

    tags: enterprise, phone, facebookisation, devices, personaldevices, personalization, personalenterprise, IT, control, datas

    • It couldn’t be more obvious these days. People are literally carrying two laptops and two cellphones with them. Sit down in any meeting (although I notice this trend far more in the US than in Canada right now) and you can be sure that a handful of the people there will reach in one pocket for their Blackberry, and then they will reach in to another pocket for their iPhone.
    • The Personal Enterprise (or the Facebookisation of it) is not about picking and choosing which services get opened up and which have controlled delivery, instead it is about opening up as much data as possible and creating an ecosystem that allows personalization to be developed.
    • The personalization of the enterprise is happening in communication first, and the sooner that IT departments can get out of the communication business and focus on data, then we will be in a much better place.
  • tags: work, job, jobdescription, HR, instituteforthefuture, organization

Posted from Diigo. The rest of my favorite links are here.

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