Why is the human always the last thing an entrepreneur learns...

For many people starting a business is a big leap into the unknown, even if they have significant experience in the business world. And...

We always overestimate the change that will occur in the next...

Some time ago I pointed out that, paradoxically, the dynamism of the digital world could be a factor of inertia in businesses. This is...
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

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No ! Experience is not a matter of content only.

Even if everybody's talking about customer experience there's no precise and shared definition of it...

Human relationship prevail in employee employee experience

There's a growing number of publications about employee experience. I recently found this one from...

Being digital in 2018 : stop thinking that digital is all about the customer

2018, e-commerce, expérience client, expérience employé, transformation digitale

Employee Experience beyond HR

expérience employé, hrtechworld, productivité, Ressources Humaines, unleash

On the consumerization of HR (again)

I've already wrote about the consumerization of the workplace and of HR in particular. As...

Is there such thing as a “user as a service” bubble

Bad times for Facebook. The Cambridge Analytica scandal is still a matter of attention and...

Digital : the empire strikes back

The digital tsunami that's been around for the last ten years has disrupted lots of...

The new customer centricity

Every business claims it's customer centric. At least that's the discourse, reality being very different....

The Digital workplace : both fragmented and integrated

At the end of the latest Enterprise Digital Summit in spring 2016, I left you with some thoughts about the digital workplace.In short : 1°)...

Are notifications our new plague ?

How many notifications do you receive every day ? 10 ? 50 ? 100 ? Our days are punctuated by the notifications we receive...
team work

Don’t mistake team work for parallel work

Beaucoup d'entreprises ne jurent que par le travail d'équipe et c'est une qualité qu'elles recherchent chezleurs collaborateurs. Mais dans les faits beaucoup se contentent de distribuer les tâches et faire travailler les gens non pas ensemble mais en parallèle.