Happiness is an illusion, well-being can be bought, satisfaction is earned
Aware that the disconnection between them and their employees and their work does not serve them in the long term, companies are increasingly concerned...
The ROI of transformation : an disturbing truth
changement, conduite-du-changement, transformation, transformation digitale
You can find the "original" french version of this blog here
Chatbots, and then what?
chatbots, expérience, expérience utilisateur, google, interface
Is empowerment key to employee experience ?
From my point of view, most of the employee's experience takes place during work. I...
No ! Experience is not a matter of content only.
Even if everybody's talking about customer experience there's no precise and shared definition of it...
Human relationship prevail in employee employee experience
There's a growing number of publications about employee experience. I recently found this one from...
Being digital in 2018 : stop thinking that digital is all about the customer
2018, e-commerce, expérience client, expérience employé, transformation digitale
Is there such thing as a “user as a service” bubble
Bad times for Facebook. The Cambridge Analytica scandal is still a matter of attention and...
Digital : the empire strikes back
The digital tsunami that's been around for the last ten years has disrupted lots of...
The new customer centricity
Every business claims it's customer centric. At least that's the discourse, reality being very different....
The Digital workplace : both fragmented and integrated
At the end of the latest Enterprise Digital Summit in spring 2016, I left you with some thoughts about the digital workplace.In short :
1°)...
Are notifications our new plague ?
How many notifications do you receive every day ? 10 ? 50 ? 100 ? Our days are punctuated by the notifications we receive...
Don’t mistake team work for parallel work
Beaucoup d'entreprises ne jurent que par le travail d'équipe et c'est une qualité qu'elles recherchent chezleurs collaborateurs. Mais dans les faits beaucoup se contentent de distribuer les tâches et faire travailler les gens non pas ensemble mais en parallèle.
