Satisfaction Vs. Engagement

I learned from an IPSOS study that’s focusing on employee’s satisfaction is unuseful, and that we’d better focus on their engagement instead. I won’t comment the whole document since you can find a good analysis here, but let me tell you a few conclusions I made.

I see some main topics :

– top-down culture is dead (or have to been killed 😉 )

– you have to valorize and give consideration to employees, and take them into account.

– need for transparency

– sense-driven management (sensemaking)

– trust in indivuduals

This change in focus will suppose deeper reflexions. Satisfaction depends on “global organization politics”, and while focusing on it we didn’t impact on its core : decision making, power, organization. Indivuals were only a subject.

This new focus implies we work on sensible topics and give more consideration and autonomy to employees : that’s to say to trust them and take them into account as individuals and not anymore as parts of a process.

Rethink management ? Adopt suitable tools ? Unavoidable.

Bertrand DUPERRINhttps://www.duperrin.com/english
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler
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