According to him it’s important to focus on reuse which is the very basis of SOA. It is essentiel to isolate, prior to anything, which services have to be reused by others in order to make them become components on which other services will rely.
If I try to apply the same theory to organization, the fact is it’s impossible to know what will be reusable. So a system has to be set tup in order to isolate reusable knowledge and make it “solid knowledge” with a process that solidifies gaseous information. Which implies companies have to hire best practices hunters.
But there are also what I call “golden nuggets”, which are too specific or not strategic enough to be “solidified” but may still be useful for anyone, knowing information’s value is relative : what’s gold for some could be mud for others.
This implies people could be able to identify by themselves what would not have been harnessed by the formalization process. This implies a full accessibility of “liquid” information and the ability to connect to who owns this information. People will be at the center of future search processes, as I said here.
This said, reuse will be key in knowledge ans expertise management. We know how much it costs to reinvent the wheel again and again, what it costs when a manager has to go to information fishing in order to help one of his teamates who can’t access the needed people by himself. We also know what is lostÂ when expertise can’t be shared with other (who don’t improve their skills), neither be capitalized and be a part of corporate’s memory. The real loss in productivity is there
Then, as Oscar says, reuse must be presented as the final goal. So many times people focus on sharing and harnessing information which is not the real point. The real point is to create value by also organizing reuse, which is often forgetten and make shared information useless.
So stop wasting our (human) ressources, reuse !
Comme le dit Oscar, la rÃ©utilisabilitÃ© doit Ãªtre affichÃ©e comme un objectif final.