The day when employees will find answers instead of waiting for them to come

I just found interesting numbers on the fact french employees don’t have an intensive use of internet at work[fr]. Although, in countries where employees use it more “it has been the source of a notable part of productivity improvements since the mid 90’s”.

I share the author’s analysis : either while our studies or at work, we’re taught to kindly way for solutions to fall from above right into our hands rather than finding it by ourselves. “High position” of the knower facing learners that are not supposed to be able to judge par themselves ? Whatever, school doesn’t teach us how to become efficient workers.

As a result, the same model is replicated within the enterprise. As  writen here, problem solving and the acknoledgment people can use judgmenent are away from management models.

The point is not school or businesses have to improve things : both have to ! If they don’t it will be harder and harder to face daily business issues.

Two solutions in order to start : teach students how to build their own information supply chain and find what’s relevant for their needs (it’s possible : some already do that). And managers, even if they have the answer, must make their teams find it by themselves, on a deductive mode. It takes some time at the beginning but helps saving more in the future.

Bertrand DUPERRINhttps://www.duperrin.com/english
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler
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