One way to define various tools (or ways to communicate) and how they differ from each other is to visually position them in various dimensions. For this purpose, I have developed a simple positioning model that I call “Positioning Model for Communication Tools”. I have uploaded a first version of it to Slideshare.net and registered it under a Creative Commons Attribution-Noncommercial 3.0 Unported License.
The Community Manager, Part 1: What Exactly Do You Do? | SocialComputingMagazine.com
With the successful launch of any new product, it always feels like a good time to step back and enjoy the lull before starting the next new project; however, this is the time when the community manager role accelerates rather than slowing.
Why Google Will Never Be Good At Enterprise Search | SocialComputingMagazine.com
Some people complain that enterprise search should behave more like Google search, which I vehemently disagree with, for one primary reason: enterprise search is a FUNDAMENTALLY different problem than internet search. Here are some examples: