“In short, intranet 2.0 is very similar to a social intranet, but you can have 2.0 tools and not have a social intranet. Intranet 2.0 is simply a vague label (just as vague as the Web 2.0) applied to the collection of social media tools being used on the corporate intranet.”
For the record, intranet 2.0 (note the consistent use of a non-capitalized â€œintranetâ€) merely describes, albeit vaguely, an intranet that features 2.0 or social media tools. Intranet 2.0 applications can include all of the fine social media weâ€™ve come to love and overuse:
An intranet that features multiple social media tools for most or all employees to use as collaboration vehicles for sharing knowledge with other employees. A social intranet may feature blogs, wikis, discussion forums, social networking, or a combination of these or any other Web 2.0 (intranet 2.0) tool with at least some or limited exposure (optional) from the main intranet or portal home page.
“# The Entrepreneurial Scope Assessment Framework: This tool enables CIOs and other business executives to evaluate the magnitude of the opportunity for an entrepreneurial organization. It is a requisite assessment to understand the scope of the task facing IT, as well as other business units. # The Strategic Change Road Map: This level-by-level tool provides a clear-cut assessment of the tasks that must be performed by an organization in moving from the current mind-set and behaviors of cutting costs to a mind-set that is entrepreneurial. It delineates today’s situation, compared with the desired future and identifies the changes that will transform today’s organization, infrastructure, processes and mind-sets into tomorrow’s state.”
Process â€“ Intranet 2.0 needs process and procedures. Moreover, it requires change management. The success of intranet 2.0 has more to do with the latter, change management (not technology). If you build it they will not comeâ€¦ necessarily. Most employees havenâ€™t heard of a wiki so why would they use one? Employees need to be educated, sold, and cajoled to use these tools initially until they become a repetitive action that is part of the culture.
“What is government 2.0? Tim Oâ€™Reilly describes it as government working as a platform. Others might describe it as applying the technologies that make up Web 2.0 to the practice of government, including blogs, wikis, social networking and crowdsourcing. The simplest way of describing government 2.0 may be any technology that helps citizens or agencies solve problems, either for individuals or the community, and enables government to operate more efficiently or effectively.
The following are five ways that the U.S. government is using social media to deliver services or engage citizens in making better policy.”
You never know what will click in an organisation. There is a steel organisation where professionals with more than 20 years of experience working in a brick and mortar company suddenly took to microblogging. It happened because it takes less time to use and learn. They did not take on to the bigger tools that allowed them to upload fle, because it was diffcult to include in the day-to-day working.
The questions companies have when adding social to customer service
The slide represents the results of polling customer, throughout the conference, about their concerns, their questions, about adding social channels to their customer service efforts. I know the slide is a little fuzzy but I am hoping to make it just a bit clearer through this post.
“It’s still a given that Enterprise 2.0 apps won’t end up standing alone. But putting them together with goal management tools could give them a more pivotal role than if they just get sucked into generic collaboration or business software suites. “
Since projects are usually tackled by people working in teams rather than individuals operating in isolation, that data needs to be presented in a team context.
Sharepoint will not help you form or manage teams. It won’t identify the data that’s necessary to complete the project.”
If you’re forming a team, you start with the people. The content and data they access is determined by who they are
Enterprise 2.0 : Pilot or experimentation?
“My previous post, Skip the buy-in and get â€™em addicted, is about using a Proof of Concept and beyond model as a fast track to your fulfilling your vision. A way to penetrate the hierarchy in an unorthodox way, and get them to “feel it” and see living proof of itâ€™s usefulness, rather than a Powerpoint pitch, or proposal document (or as living proof of your proposal).
Itâ€™s cheeky, but you are doing them a favour at the same time, as you have living contextual proof of the viability (by going ahead and doing it yourself), as opposed to buy-in approval, strategies, time, more time, and some more timeâ€¦only to not get approved.”