So, the organization is put together as discrete, operational steps moving packets of information (the gray boxes) forward.
Most employees see the organization in a different way. They see the organization as a network of people that have certain information or knowledge helping them get things done. Employees find the operational steps OK for very operational tasks, like time registration, but not for their core (knowledge) tasks.
Generally speaking you see lots of time and money being pumped into improving the first approach. Aligning and reengineering business processes, rolling out an ERP system, etc. The other approach is usually just there. It seems to be taken for granted. It’s supported by email and more and more by platforms like Sharepoint. Some companies are also pushing social media into this space. In any case it is seen as infrastructure and investments are low.
And if they can be automated, we should do this quickly. However the amount of time and money being put into these operational improvements is, to me, disproportional to the amount of time being spent by knowledge workers on non-operational work.
Aujourdâ€™hui, je milite beaucoup auprÃ¨s des DSI pour quâ€™elles mettent en place une Direction des Technologies Relationnelles (DTR) en parallÃ¨le de la traditionnelle Direction des SystÃ¨mes dâ€™Information (DSI).