“At the Enterprise 2.0 conference last month, I spoke on a panel about measuring the ROI of E2.0 from an HR perspective. After listening to questions from the audience, I realized that community mangers are looking for more detailed guide of how to measure the benefits of E2.0 software. Calculating ROI can be a daunting and overwhelming task, but given advanced analytics it is definitely possible. I would suggest starting small, selecting one area to focus on and then building upon that. “
Employees using enterprise social software platforms in the workplace are more engaged than similar employees who do not use these tools
For example, at Best Buy, a 0.1% increase in employee engagement at the store level is worth a $100,000 increase in annual operating income per store2.
Now, through the use of regression analysis (a mathematical way to model relationships), calculate what impact an employee level of activity in the network (the independent variables) has on his engagement score (the dependent variable).
Employees using activity streams in the workplace are less likely to turn over than those that do not use activity streams.
It is estimated that the cost of employee turnover is 100% to 150% of the employeeâ€™s base salary2.
Again, you will need to obtain data concerning the employee usage of the your community as well as other data points that could have an impact on turnover rates like tenure, salary, market conditions and promotional opportunities. Since the dependent variable is binary (0 denoting currently with the company, 1 denoting that someone has left the company) a logistic regression will need to be used.
Enterprise social software platforms provide employees with real time business insights, allowing them to react faster to product availability, customer issues, news about the competition, and other insights that help them go first to market with new products.
One way to measure the impact enterprise social software has on sales is to just focus on the results of your sales team
In this case, we look to regression analysis to ensure accuracy. Regression analysis is a mathematical tool used to calculate the relationship between variables on large sets of data.
Management experts have long predicted the demise of the standard 9-to-5 workday. Thanks to internet and mobile technology, we can now work where and when we want, they argue. So, why are so many people still sticking to those traditional hours, or more likely an extended version of them? The reality is that while flexible work arrangements have become more popular, few companies have an official policy or program.
Before you make a proposal, be sure to understand the impact your wished-for schedule will have on your boss, your team and your performance.
You can allay their fears by positioning your proposal as an experiment. “Include a trial period so that the boss doesn’t worry that things will fall apart. He or she needs to be able to see the new way of working, and, in our experience, it quickly becomes evident that it is superior,”
“Lots of our research has shown that flexibility only works when it’s done collectively, not one-on-one between employee and employer,”
Friedman points out that there’s a difference between “equality” and “equity” and, in fact, many people prefer a traditional schedule. “You don’t give everyone the same thing because they don’t want they same thing,” he says.
Your proposal needs to emphasize the organizational benefits over the personal ones.
“Adding “social” as a layer onto a rigid structure created pre-IT will never do it. E 2.0 or it’s new name, “social business”, is commendable but a blind alley, you have to focus on bettering the core mechanism instead. The core mechanism that allows and executes “a series of actions or steps taken in order to achieve a particular end by working with someone to produce or create something”. (That was the definition of Process and Collaboration baked into one sentence.)”
What’s needed is a proper process framework where a trade, a business opportunity can be handled in a proper sequential way as it should, involving the people that can add value in a dynamic and effective manner.
But “business” is inherently unpredictable, Barely Repeatable at it’s core. So no linear process tool can model it, only parts of it, and that long after the business has been established.
“The cognitive schemas are studied with cognitive maps. The maps of three groups of individuals are compared: â€œGeneration Yâ€ before (N = 160) and after their initial recruitment (N = 127) and employees of the previous generation (N = 113). The results show that the cognitive schemas of Y employees donâ€™t differ from those of members of the previous generation. They differ, however, from those of the Y students. The results tend to shows that the Yâ€™s schemas donâ€™t depend on their generational membership.”