Links for this week (weekly)

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  • “Dans l’interview qu’il nous a accordée à l’occasion de la sortie de son livre “Lost in Management”, le sociologue François Dupuy explique que “les entreprises s’enfoncent dans un jeu perdant-perdant avec leurs salariés”. Un propos en forme d’électrochoc à destination des dirigeants.”

    tags: management reporting control work sense engagement

    • Pour faire face à la nécessité de garder tous les comportements sous contrôle, surtout avec la crise, les entreprises ont accentué leurs moyens de coercition. Tous ces process, ces systèmes de “reporting”, c’est de la coercition destinée à garder les salariés sous contrôle
    • Plus l’entreprise cherche à contrôler et à mettre la pression, plus les salariés, cadres y compris, se réfugient dans des investissements alternatifs, la famille par exemple, qui viennent compenser la dureté du monde du travail
    • e délire des processus, des “reportings” et des indicateurs finit par recréer des zones de liberté pour les salariés tant ils deviennent contradictoires les uns avec les autres et laissent ainsi les acteurs libres de décider ce qu’ils doivent appliquer ou non.
    • Quand sont apparus les phénomènes de souffrance au travail, on a bien compris que les problèmes d’organisation étaient liés aux modes de fonctionnement. Mais pour ne pas avoir à se remettre en cause, les entreprises ont individualisé et médicalisé les problèmes pour n’en gérer que les effets et surtout ne pas s’intéresser aux causes.
    • Les organisations transversales sont devenues terribles et ont fait des autres un enfer. Mais l’idée qu’une entreprise pourrait fonctionner sans règles n’est pas jouable. Tout le problème réside dans le fait de décider de l’endroit où on met le curseur.
    • Les Français se sont beaucoup interrogés sur la baisse de la valeur travail. C’est naïf et au pire manipulatoire. Car c’est le travail lui-même qui s’est détérioré, que ce soit en France ou à l’étranger
    • En France, nous sommes bien plus bureaucratiques que les Américains. Là où un Américain fait dix “process”, un Français va en mettre trente en place. Résultat : le détricotage sera long et douloureux
    • Les entreprises se sont tournées vers la coercition au même moment où les sociétés se démocratisaient. Le degré de liberté a augmenté dans la société civile pendant que celui-ci a baissé dans les entreprises.
  • tags: silos socialbusiness socialsoftware software socialsilos email enterprise2.0

  • “In grandiose fashion, IBM chose to challenge two of the legendary winners of the TV game show Jeopardy at their own game. Over the course of three nights and two full games, Watson bested 74-game champion Ken Jennings and all-time top money winner Brad Rutter.

    While this was certainly a major PR coup for IBM, the underlying technology can have significant impact on applications computer systems will be able to support, and on the types of capabilities we see developing in unified communications (UC).”

    tags: socialnetworking IBM watson unifiedcommunications

    • However, if you can combine that ability to sort through masses of information with a smart human who can help avoid the obviously “dumb” answers, you’ve got a killer problem solve
    • With the mountains of new data that are produced each day, that type of natural language problem-solving ability could find applications in any number of disciplines
    • Along with the other UC platforms, Sametime can scan user profiles, e-mails, interest groups and other indicators to build profiles and allow people in different parts of the organization who are working on similar issues to locate one another
    • These early social networking pilots use rather rudimentary techniques like key word matching, but it’s not hard to see how far we could take these programs with the benefits of Watson’s technology.

  • ” Over the next 20 years, nearly 80 million people will retire; that’s nearly 10,000 baby boomers a day. This trend will likely lead to significant generational shifts in the workforce, and the potential for a tremendous loss in intellectual capital as senior staff depart. The trend will also challenge organizations to more rapidly on-board new hires. ESS, alongside an effective change management program, can help an organization address these knowledge transfer needs.”

    tags: retirees retirment knowledgetransfer enterprisesocialsoftware onboarding adoption changemanagement

    • We need to create opportunities for people to connect, share, learn and collaborate as a natural way of working rather than repeating the “knowledge capture” mistakes of the past. That’s where ESS offers tremendous potential. By making work more observable and participation more visible, “knowledge transfer” becomes something that occurs as people interact and build relationships.
    • With ESS, we can create a community and social networking site where employees can connect with each other in ways similar to consumer sites. However, within the enterprise, this interaction is more aligned with employee needs and interests. An enterprise collaboration platform should make it easier to: find subject matter experts (social profiles), add them to your network (social graph), follow their work (activity streams), and converse with them (microblogging).
    • Over time, this becomes a means of informal learning and new type of virtual apprenticeship for new hires.
    • The participatory nature of ESS also enables new hires to create their own professional networks with senior colleagues or join established communities where senior staff share experiences and refine work practice
    • ESS capabilities can also help organizations address knowledge transfer concerns arising from likely retirement waves. As mentioned in the on-boarding scenario, use of ESS can make “work” more observable and self-documenting as employees blog, update wikis, “tweet”, and have their actions published into an activity stream.
    • The benefits of observable work, however, need to be felt by employees. If senior workers do not see personal value from contributing in that manner, they might return to prior information hoarding practices.
    • Offering retirees a way to stay connected after retirement should be considered as another means for organizations to harness retiree’s business insight.
    • Governance, change management and constant communication are essential elements of any transformation program.
    • Adoption will not be driven directly by what processes they are involved in, or any other formal activity that directs their role. Instead, their use of ESS is influenced by their own goals – which might tie to career development, recognition of their expertise, or professional networking.
    • Adoption can be facilitated by posing challenges for employees to overcome. For instance, inviting employees to participate in solving some of the more pressing issues facing the company (products, markets) or their department (customer service, data quality) can tap into the goodwill of employees to contribute.
    • As people become comfortable using tools for their daily routine, they can become more comfortable using the same tools to voluntarily participate in communities and professional networks.
  • “Humans love games. Just check the current news cycle for evidence: The Xbox 360’s sleek, new controller-free gaming device, Kinect, is the fastest-selling consumer electronic product ever. Foursquare has attracted millions of badge-seeking users and aspiring “mayors.” And new programs like Quest to Learn are bringing game dynamics into our educational system.”

    tags: work games gamification education ideas motivation creativity

    • A game is a system in which players engage in an artificial conflict, defined by rules, that results in a quantifiable outcome.
    • Smaller self-imposed challenges can spark your creative drive in ways you don’t expect.
    • Creative teams derive their pleasure from discovery – finding or combining elements to make something new. So of course, rushing toward a goal feels counter-intuitive to that. However, if you can pair some mystery/surprise with your goal (when we finish project A, management will unveil our next project, or the location of our after-party, etc.)
    • The trick is to better understand what drives you – what aspects of games are most powerful for you – and then put yourself in situations that will motivate you best.
  • “La mise en Å“uvre des applications de Case Management nécessite une approche qui diffère de celle requise pour les applications de pur BPM. J’ai eu l’occasion plusieurs fois ces dernières semaines d’échanger à ce sujet avec différents interlocuteurs aussi je vais tenter de mettre noir sur blanc ma vision des choses.”

    tags: bpm casemanagement adaptivecasemanagement process processcentricity data

    • Lorsqu’on pense application BPM, on pense processus. Ce qui sous-tend l’application, c’est le déroulement d’un ensemble de tâches unitaires prédéfini, modélisé, implémenté et figé. Se greffent ensuite à ces tâches des données portées par les instances du processus, des documents, des intervenants, des échanges avec l’extérieur (le SI partenaire par exemple). Mais le BPM reste fondamentalement Process Centric.
    • Une activité est donc un ensemble plus ou moins important de tâches unitaires mais ce n’est pas pour autant un sous-processus. Une fois toutes les activités recensées, il convient de modéliser chacune d’entre elles et de leur associer la définition des données complémentaires. L’application consiste ensuiteà faire exécuter un ensemble d’activités, dans un ordre précis ou pas, pour arriver à la liquidation finale du Case. Le Case Management est fondamentalement Data Centric.

Posted from Diigo. The rest of my favorite links are here.

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