“Whatâ€™s going on at Zappos with its implementation of Holacracy? â€œConfusion,â€ says the Wall Street Journal. â€œEmployees donâ€™t seem too happy,â€ says Slate. â€œNo boss, no title, no dice,â€ says CNBC. â€œItâ€™s either the future of management,â€ says Aimee Groth at Quartz, â€œor a social experiment gone awry.â€”
CEO Tony Hsieh said recently that his company had not â€œmade fast enough progress towards self-management.
In itself, the level of departures could be bad news or it could be very good news. From outside, we just donâ€™t know.
In my 2014 article, I pointed out that itâ€™s absurd to suggest that in Holacracy there are no managers and thereâ€™s no hierarchy. Managers and management still exist, even if the titles are banned. If anything, Holacracy is hierarchy on steroids, albeit not a hierarchy of people with the title of â€œbosses.â€
In other words, Holacracy is a hierarchy, but minus the implication that the hierarchy is run by bosses and hopefully minus the negative history of boss-driven hierarchy.
In Holacracy, the hierarchy is an autocracy of circles, which are run according to detailed procedures.
If I had had to spell out all these â€œtensionsâ€ explicitly and get them resolved, I might never have gotten the work done for which I was being hired.
Tony Tsieh does have the title of CEO and clearly does have the power to trump any decision within Zappos. He may choose not to do so, but his power is still there.
Hsieh is a follower of Laloux, a New Age thinker who describes â€œthe next stage of human consciousness, the one we are just starting to transition into. This next stage involves taming our ego and searching for more authentic, more wholesome ways of being.
â€œHolacracy replaces that [traditional] structure with a structuring process, at least for particularly frequent kinds of conflicts, to resolve conflicts in a potentially less-hierarchical, more self-organized, and more adaptive fashion.
“Has your company cracked the employee engagement piece yet? Very few companies that Iâ€™m aware of seem to be happy with their levels of engagement and are constantly looking for new ways to tackle the issue.”
“Every online professional knows that the usability of a website is a key factor in terms of the amount of sales it generates. Customer experience is the number one guideline when it comes to improving and optimising a website. If your data shows a drop in the amount of sales, there are several tools you can use to â€˜replayâ€™ visits on your website. However, you should take some important things into consideration in order to make the best possible use of these tools.”
However, if you have a website with hundreds of thousands of visitors a day, it is impossible to replay all visits.
Itâ€™s about optimising the customer journey over all devices.
Later quantifiable cross-channel customer journey measurements, using a unique identifier, showed that people used the mobile website for orientation and came back later to make the eventual booking on the website.
You want to make sure that all data complies with all privacy legislation and with your companyâ€™s legal policy.