The employee experience advantage : a reference work on employee experience

Employee experience is a new field and if we're starting to see interesting things happening, there was no real reference book on this topic.  The employee experience advantage by Jacob Morgan is filling this...
leading_digital

Leading Digital : how to digitize a non digital born business ?

When people talk about digital businesses, they often mention  pure players like Google, Uber etc. what leads logical reactions from traditional businesses. They say "that's not me", "that's not for us", "we're different", "we...

How to Manage Complexity without Getting Complicated

Unlike what's often said, the complexity of their environment is not what makes businesses struggle. Their real issue is their internal complication what makes them unable to face the external complexity. That's what Yves...

Disrupting Digital Business by Ray Wang : a praise for authentic experiences

Among the many books about digital transformation (whatever the form it takes) I'd like to draw your attention to the excellent Disrupting Digital Business: Create an Authentic Experience in the Peer-to-Peer Economy by Ray...

The Future of work by Jacob Morgan : digitizing Drucker

Digital transformation is not a customer-facing program only. As a matter of fact, organizations will have to reinvent themselves internally too for the same reasons. First because the world, the society, people are changing...

To solve anything, click here

Is technology the answer to all our problems or is it an easy way to shrug off our responsibilities and capacities of judgement and decision in face of a manufactured idol ? Are Silicon...

The second machine age

The digital world ahead of us is very promising. However, we should not believe that technological progress alone will bring prosperity to all. It may even be the contrary. In a previous post I showed...

Big Data at Work

In his new book, Thomas Davenport explains why and how to design and deploy an enterprise big data strategy.If data are the new oil and Big Data one of the major challenges for the...

The social employee : foundations of a social business

How to male employees adopt social and digital technologies ? That's one of the first questions any business undertaking a digital turn must answer. And that's the topic of an excellent book : The...

In the age of context the web is a collective intelligence platform

Connected objects, (big) data, social networks. They are today's hot topic even if the general public and even businesses don't really understand what it's really about. Each concept taken alone is poorly understood and...

How analytics help to make better fact-based HR decisions

A couple of months ago I got interviewed by a journalist on HR Big Data and the probability to see it adopted one day. My answer was :1°) HR Big Data means nothing. Big...

Employement : a (lost ?) war against the machine ?

Does the digital revolution create or destroy jobs ? If we consider the digital industry and how it grows in value there's no doubts it creates jobs. On the other hand, if look at...

HR Marketing : towards the employee experience

Either human resources and social media are the subject of many books but very few cover both fields. The intersection of HR and social media is still a very discussed matter but very few...

The Digital Workplace : it’s an human experience above all

It's taken for granted that the digital workplace is the future of the work environment and, in this perspective, it's often presented with a technological perspective : platforms, tools, integration, interoperability, mobility etc. But...

Opting in : the web brings product management back on the field

Social media and networks have something paradoxical for product directors or marketers. On the one hand they represent an awesome new potential but on the other hand they question their role so much -...

Enterprise Reciprocal Knowledge Exchange Networks

In brief: Reciprocal Knowledge Exchange Networks  are a means to meet a the same time the need for peer-to-peer and managed learning. A book tels us why and how the French Postal Services (La...

When Marketing and Communication face the wisdom of crowds

In brief : communication and marketing often feel helpless as the malleable mass becomes a wise crowd able to support or thwart their plans. Businesses must learn to put their ecosystem under a positive...

Creating value based on customer experience

In short : better customer relationship is only window-dressing until businesses move from a strict CRM approach to a customer experience one. Futile because intangible for some ones, it's the cornerstone of tomorrow's strategies...

Are HR Ready For New Horizons ?

In short : if tomorrow's enterprise should be agile, it won't only be because of how it operates but also because of the way it manages talents. Are HR ready ? It even seems...

Social BPM

Summary : the time has come for businesses to stop confining social to what's out the flow of work and not related to structuring mechanisms. On the contrary social approaches have the potential to...
Head of Employee and Client Experience @Emakina / Former consulting director / Crossroads of people, business and technology / Speaker / Compulsive traveler

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