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Collaboration: a technological promise that is falling short (and it’s going to get worse)

For decades, technology has been advancing with the same promise: to make work smoother, smarter, more collective, and more collaborative. Each new wave, from email to instant messaging, from business social networks to artificial intelligence, has promised us that collaboration would finally be simple, almost natural, and on paper, the promise seems to have been kept: we communicate more, faster, with more people. And, in a way, we have succeeded in transforming the organization of work into a gigantic network of information flow. But in fact, the more we communicate, the less we really...

Collaboration: a technological promise that is falling short (and it’s going to get worse)

For decades, technology has been advancing with the same promise: to make work smoother, smarter, more collective, and more collaborative. Each new wave, from email...

How the essence of enterprise social networks has been distorted

They were presented as the next big revolution in collaborative work. Enterprise social networks were supposed to connect knowledge, bring teams closer together, and free the...

Collaboration or coordination? Why businesses are fighting the wrong battle

There is a lot of talk about collaboration. It is seen as a value, a cultural pillar, a business objective. We invest in tools,...

The attachment syndrome: when collaboration is just a transfer of mental load

Some practices have become so commonplace that we use them unconsciously, without even thinking about it. Forwarding an email, adding someone to a conversation,...

Choosing the right channel at the right time: the neglected discipline of collaboration

There is no shortage of collaboration tools and in fact, we have never had so many. Email, chat, instant messaging, video conferencing, task managers,...

Social collaboration isn’t lacking tools, it’s lacking permission

Last week, I wrote a long post on corporate social networks, discussing nostalgia for a promising technology that unfortunately preceded the culture necessary for...

The rise and fall of enterprise social networks

In the mid-2000s, businesses believed they had found the solution to a chronic problem: lack of collaboration, silo mentality, difficulty sharing information, inability to...

(Fake) Interview with Peter Drucker: “Remote work is not the problem. Managerial improvisation is.”

Peter Drucker never knew Slack, Zoom or Teams and yet he had already said everything, or almost everything, about many of the excesses that...

Chat has replaced email, and it’s even worse

For years, email was considered the scourge of business collaboration. Too many messages, endless discussion threads, a disastrous signal-to-noise ratio. And I was certainly not the...
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