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Clients and projects: irritant #12 of the employee experience
It was impossible to review the irritants of the employee experience without talking about what is central...
Companies are not omnichannel at all! Irritant #10 of the employee experience
Omnicanality is the enterprise's new Holy Grail. Firstly because it is the logical evolution of e-commerce that...
Personal data: the fine line between personalization and intrusion
GDPR will soon celebrate its first anniversary. Not all companies are fully up to date and in...
How to transform your business with design and customer centricity.
Which company does not nowadays claim that customer orientation is its main concern? I wonder what they...
No ! Experience is not a matter of content only.
Even if everybody's talking about customer experience there's no precise and shared definition of it and that...
Brands, what are your communities ?
Communities, communities. That word is never out off brands lips to refer to the people they try...
Being digital in 2018 : consumerize your organization
2018, consumérisation, expérience client, expérience employé, simplification, transformation digitale
Being digital in 2018 : stop thinking that digital is all about the customer
2018, e-commerce, expérience client, expérience employé, transformation digitale