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Customer relationship
Please stop saying brands when it’s about enterprises
Communication, délivery, expérience, experience de marque, marque
How can a business rewrite the rules of its industry ?
culture, ecommerce, hiroshi mikitani, livre, Management, marketplace
Do platform really care about customer experience ?
These last years have seen the advent of platforms as a leading model in the digital economy,...
Open letter from an employee to a customer
Digital transformation mainly relies on two joint streams : employee experience and customer experience without which the...
Using the experience word for anything will ultimately break it
For many people, experience is the central idea in digital transformation. A word that suddenly broke into...
The biases of the customer oriented organization
Customer-centricity is not option and it's the word leaders and managers are repeating all day long, endlessly....
Customer experience leaders starting to allocate bugets to employee experience
We've been hearing that customer experience won't exist without employee experience for such a long time that...
CHRO and CMO : the two sides of a single challenge
This is the first post of a series about the latest edition of HR Tech World in...