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The quantified organization: Grail or Big Brother?

Thanks to the growing mass of data they capture, businesses are in a position to understand how their employees are doing and how they function, and to implement a process of continuous improvement on both organizational and human dimensions. But they can't do this without gaining the trust of their employees. "You can only manage what you can measure". Peter Drucker's phrase may have been criticized, but we have to admit that he hit the nail on the head. Measuring anything and everything, just because it can be measured, has led...

Is technology really evil?

As far back as I can remember, technology has always been suspected of bringing us the worst evils without the prophecies finally being fulfilled....

Is there such thing as a “user as a service” bubble

Bad times for Facebook. The Cambridge Analytica scandal is still a matter of attention and some people worry about the consequences for Mark Zuckerberg's...

The new customer centricity

Every business claims it's customer centric. At least that's the discourse, reality being very different. Between those thinking they know their clients while their...